Maya Fonua
North Hills,CA
Summary
My name is Maya I am an energetic and reliable team player willing to work any shift. A Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
5
5
years of professional experience
Work History
Airline Customer Service Agent
Spirit Airlines
Los Angeles, CA
07.2024 - Current
- I work in a professional manner to ensure our guest have a great experience and are safely boarded on our flights
- I handle customer requests and complaints in a professional manner and do my best to ensure our guests are properly attended to
- I do monthly courses to expand and maintain the knowledge and protocols needed while working at the airport
Key Holder/Beauty Advisor
Ulta Beauty
FL
06.2023 - 06.2024
- I was a beauty advisor and a trusted temp keyholder, I successfully closed and opened the store
- I also handled money from register to safe, I kept track of all boutique and salon goals also had sit downs with our boutiques and stylist on how we can improve on sales and services
- I was an exceptional beauty advisor with great product knowledge I helped guest according to their needs and more
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
MAC Makeup Artist
MAC Cosmetics
Daytona Beach, FL
05.2023 - 06.2024
- I was previously a MAC specialty artist, I specialize in make up applications and demos
- I was the lead artist here, keeping up with our sales goals and customer experience was my main priority
- I also have exceptional product knowledge
- Managed makeup inventory, ordering products as needed while staying within budget.
Bottle Server/Bartender
Festivals/ nightclubs
Daytona Beach, FL
03.2024 - 05.2024
- For the past 6 years for annual Bike week in Daytona beach Florida I worked as a cocktail service and bottle service
- Provided exceptional service to high volume of daily customers.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Implemented upselling techniques to maximize revenue.
- Created and maintained a welcoming atmosphere for all guests.
Server
MARIO'S ITALIAN RESTAURANT
Ormond Beach, FL
01.2020 - 08.2023
- I worked in this fast pace, fine dining restaurant as a host and server during the busy season.
- I maintained and clean and professional look and attitude, and made it my priority to make sure our guest had an excellent experience.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Tax Preparer
Tax mates
Holly Hill, FL
01.2021 - 04.2022
- During the tax season I worked on tax preparation and data entry
- Ensured that all applicable deadlines were met when submitting documents.
- Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
Education
High school diploma -
Skills
- Administrative Experience
- Guest services
- Event Planning
- Hospitality
- Management
- Sales
- Communication skills
- Organizational Skills
- Leadership
- Makeup Application
- Quality Control
- Team management
- Time Management
- Reservation management
- Professionalism
- Data entry
Personal Information
Willing To Relocate: Anywhere
Timeline
Airline Customer Service Agent
Spirit Airlines
07.2024 - Current
Bottle Server/Bartender
Festivals/ nightclubs
03.2024 - 05.2024
Key Holder/Beauty Advisor
Ulta Beauty
06.2023 - 06.2024
MAC Makeup Artist
MAC Cosmetics
05.2023 - 06.2024
Tax Preparer
Tax mates
01.2021 - 04.2022
Server
MARIO'S ITALIAN RESTAURANT
01.2020 - 08.2023