Joshua Meyer
Hawthorne,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Airline Customer Service Agent
Pacific Aviation
10.2022 - Current
- Provided high level of customer service to each person by engaging with customers and using active listening and effective interpersonal skills.
- Booked new flights and allocated hotel accommodations for passengers coming in from delayed flights.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Accommodated customers with ticketing and baggage check-in requirements.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Information Security Intern
CoreLogic
05.2019 - 07.2019
- Exposed to tools such as: Splunk, Cylance, Cisco Umbrella, Netskope, Symantec, Encase, Magnet AXIOM, Imperva, ObserveIT, and Forcepoint
- Partnered with other employees with daily tasks such as configurations with security, incident response, tech issues and cloud migration
- Constructed final project presentation revolving around computer forensics’ importance
Education
Bachelor of Science - Applied Information Management Systems
Loyola Marymount University
Los Angeles, CA05.2022
Bachelor of Science - Computer Science
Cal State University Dominguez Hills
Carson, CA05.2019
Associate of Science -
El Camino College
Torrance, CA05.2018
Skills
- Languages: English (native); Tagalog (conversant); Bicol (basic)
- Effective task prioritization
- Customer service expertise
- Customer booking management
- Skilled in managing ticketing processes
- Efficient baggage handling
- Detail-oriented data management
- Understanding of airport security protocols
- Dedicated work ethic
- Cash handling experience
- Airline policy adherence
- Proficient in Microsoft Office
Awards
I was awarded multiple scholarships: Marine Corps Scholarship Foundation Scholarship renewed 4 times, Freedom Alliance Scholarship, Loyola Marymount University Transfer Student Scholarship
Timeline
Airline Customer Service Agent
Pacific Aviation
10.2022 - Current
Information Security Intern
CoreLogic
05.2019 - 07.2019
Bachelor of Science - Computer Science
Cal State University Dominguez Hills
Bachelor of Science - Applied Information Management Systems
Loyola Marymount University
Associate of Science -
El Camino College
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