Heidi Bouchie
Orange Park,FL
Summary
Dynamic office manager with a proven track record at Miller Creative Group, excelling in enhancing workflow efficiency and fostering team collaboration. Skilled in budget management and customer service, I leverage strong organizational abilities to streamline operations and improve client satisfaction, ensuring alignment with financial goals and operational excellence.
Overview
19
19
years of professional experience
Work History
Assistant Branch Administrator
Ruppert Landscape LLC
Fleming Island, FL
12.2019 - Current
- Coordinated branch operations to enhance workflow efficiency and team collaboration.
- Supported daily administrative tasks, ensuring adherence to company policies and procedures.
- Assisted in maintaining accurate financial records, contributing to budget management and reporting accuracy.
- Managed office supplies inventory to ensure availability of necessary materials for daily operations.
- Updated forms, databases and spreadsheets.
- Established a positive work environment by fostering open communication channels between management and staff members.
- Supported Branch Manager in achieving sales targets by assisting with marketing efforts and coordinating events.
- Enhanced customer satisfaction with prompt and courteous service, addressing concerns and resolving issues.
- Coordinated all travel arrangements for employees and management.
Office Manager
Miller Creative Group
Jacksonville, FL
01.2014 - 07.2019
- Coordinated office operations and maintained efficient workflow across departments.
- Implemented scheduling systems to enhance resource allocation and team productivity.
- Supervised administrative staff, fostering professional development and performance improvements.
- Streamlined communication channels, ensuring timely information dissemination among team members.
- Developed and enforced office policies that improved operational efficiency and compliance.
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining quality service.
- Oversaw budget management, tracking expenses to ensure alignment with financial goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Childcare Teacher
Ivy League
Jacksonville, FL
01.2007 - 05.2012
- Designed and implemented age-appropriate curricula to foster cognitive and social development.
- Facilitated engaging learning activities that promoted language acquisition and motor skills.
- Monitored and assessed individual child progress to tailor educational approaches effectively.
- Collaborated with parents to provide updates on child development and address concerns.
Education
High School Diploma -
Brunswick High School
Brunswick, MESkills
- Strong organization
- Office management
- Sales support
- Report preparation
- Excellent work ethic
- Customer service
- Attention to detail
- Customer relationships
- Decision-making
- Proficient in MS office
- Accounts receivable
- Accounts payable
- Collections
Timeline
Assistant Branch Administrator
Ruppert Landscape LLC
12.2019 - Current
Office Manager
Miller Creative Group
01.2014 - 07.2019
Childcare Teacher
Ivy League
01.2007 - 05.2012
High School Diploma -
Brunswick High School