Overview
Summary
Work History
Education
Skills
Work Availability
Affiliations
Work Preference
Quote
Software
Certification
Interests
Timeline
Generic
Heidi Broome

Heidi Broome

Human Resources
Lapeer,Michigan

Overview

5
5
years of professional experience

Summary

Organized and reliable human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Motivating and positive with excellent interpersonal, coaching and communication skills.

Work History

Human Resources Manager

The Villages Of Lapeer Nursing & Rehabilitation
06.2022 - Current
  • Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.
  • Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
  • Maintained up-to-date knowledge of labor laws and regulations to ensure company-wide compliance with industry standards.
  • Mediated employee disputes to find mutually beneficial resolutions while maintaining positive relationships between parties involved.
  • Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing the overall employee experience.
  • Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
  • Actively participated in the recruitment process by screening resumes, conducting interviews, and evaluating candidates for various positions within the company.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Managed benefits administration, ensuring timely enrollment and accurate processing of claims.

Admissions Coordinator

Orchard Grove Senior Living
06.2021 - 12.2021
  • Assisted in patient admission process based on federal and state laws.
  • Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Enhanced patient experience by providing compassionate assistance throughout the admissions process.
  • Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
  • Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.

Human Resources Assistant

The Villages Of Lapeer Nursing & Rehabilitation
10.2019 - 07.2021
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Set up orientations and initial training for new employees.
  • Checked references for potential candidates.
  • Assisted with creating employee handbooks and manuals.

Education

High School Diploma -

Oxford High School
Oxford, MI
06.2002

Skills

  • Employee Relations
  • Microsoft Office proficiency
  • Records Management
  • Compensation and benefits
  • Corrective Action Planning
  • Recruitment and hiring
  • Onboarding and Orientation
  • Payroll coordination
  • Background Checks
  • Employee Handbook Development
  • New Employee Orientation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • SHRM Member

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementWork from home optionFlexible work hoursPaid time off

Quote

There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Software

ADP, Paycor, Microsoft, PCC, LARA

Certification

  • SHRM - Society for Human Resource Management member

Interests

Cooking, dining out, travel, tennis

Timeline

Human Resources Manager

The Villages Of Lapeer Nursing & Rehabilitation
06.2022 - Current

Admissions Coordinator

Orchard Grove Senior Living
06.2021 - 12.2021

Human Resources Assistant

The Villages Of Lapeer Nursing & Rehabilitation
10.2019 - 07.2021

High School Diploma -

Oxford High School

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Heidi BroomeHuman Resources