Heidi Brown
Virginia Beach,VA
Summary
Dedicated and motivated professional with a proactive attitude and the ability to learn quickly. Eager to utilize time management and organizational skills across diverse settings. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Kitchen Team Member
Chick-fil-A
LaVale, MD
07.2019 - 07.2026
- Prepared food items according to Chick-fil-A recipes and quality standards.
- Trained new team members on food preparation procedures to ensure adherence to quality standards.
- Operated kitchen equipment to efficiently support high-volume service demands.
- Monitored health and safety compliance in food handling processes to maintain a safe kitchen environment.
- Maintained cleanliness of kitchen equipment and workstations during shifts.
- Adhered to recipes to produce consistent results in taste and presentation.
- Followed established safety guidelines when handling hot foods or sharp objects.
- Stocked supplies such as food items, condiments, paper products, and cleaning materials.
- Learned new techniques to improve food preparation and customer service. to support team and further accommodate customer needs.
Cashier
Gabes, Gabriel Brothers
LaVale, MD
07.2019 - 01.2020
- Operated cash register and POS system to process payments via cash, check, and credit card.
- Processed customer transactions efficiently at retail store, ensuring accuracy and speed.
- Assisted customers with product inquiries and guided store navigation, contributing to enhanced satisfaction.
- Handled customer returns and exchanges professionally to maintain positive relationships.
- Collaborated with team members to streamline store operations, supporting improved efficiency.
- Ensured cleanliness and organization of checkout area and merchandise displays to attract customers.
- Delivered exceptional service, significantly elevating overall shopping experience for customers.
Pet Care Associate and Cashier
Stonehaven Kennels
Hyndman, Pennsylvania
11.2017 - 05.2018
- Administered medications provided by veterinarians to ensure optimal animal health.
- Monitored animal behavior to promptly identify health or behavioral concerns.
- Executed daily feeding and exercise routines for various breeds, supporting optimal physical health.
- Maintained clean, safe kennel environments for all animals, enhancing overall animal health.
- Assisted in grooming procedures, including bathing and brushing pets for hygiene and comfort.
- Educated pet owners on services and specific animal care needs to improve owner engagement.
- Provided excellent customer service to enhance owner satisfaction and retention.
- Answered phone calls from customers to address pet needs or concerns effectively.
Office Assistant
Timbrook Automotive
LaVale, MD
02.2014 - 10.2016
- Provided comprehensive administrative support, including copying, scanning, filing, and ordering supplies.
- Processed documents and managed office supplies to streamline support for team members.
- Executed data entry tasks accurately across multiple computer systems to ensure information integrity.
- Maintained clean and organized workspace to facilitate team productivity.
Education
High School Diploma -
Lighthouse Christian Academy
Cumberland, MD05-2011
Skills
- Food preparation
- Food safety practices
- Inventory management
- Customer service
- Fast-paced environment
- Attention to detail
- Time management
- Effective communication
- Dedicated work ethic
- Positive attitude
- Sales transactions
Timeline
Kitchen Team Member
Chick-fil-A
07.2019 - 07.2026
Cashier
Gabes, Gabriel Brothers
07.2019 - 01.2020
Pet Care Associate and Cashier
Stonehaven Kennels
11.2017 - 05.2018
Office Assistant
Timbrook Automotive
02.2014 - 10.2016
High School Diploma -
Lighthouse Christian Academy