Heidi Buhrmester
Cedar Rapids,IA
Summary
Results-oriented professional with a proven track record in loan processing and compliance. Highly skilled in loan processing with strong focus on accuracy and order, bringing comprehensive knowledge of loan documentation, underwriting guidelines, and regulatory compliance. Consistently meets tight deadlines while minimizing errors, supported by solid work ethic and conscientious approach to tasks.
Overview
20
20
years of professional experience
Work History
RESIDENTIAL OFFICER
Gerald R. Hinzman Center
Cedar Rapids, IA
07.2023 - Current
- Maintain logs, prepare reports and enter information into the DOC electronic ICON record system
- Supervise client work assignments and evaluate work performance
- Respond to critical incidents and other emergencies
SENIOR MORTGAGE LOAN ASSISTANT
GreenState Credit Union
IA
03.2015 - 02.2023
- Processed loan applications, including verifying customer information, preparing documents, calculating income, running AUS and ordering third-party services.
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications.
- Developed excellent organizational skills to manage multiple tasks simultaneously while meeting tight deadlines.
- Successfully maintained a high level of accuracy in processing loan documents and ensuring compliance with all state, federal, and agency guidelines.
- Demonstrated strong problem-solving abilities while resolving complex issues related to underwriting guidelines and loan eligibility criteria.
- Developed and implemented strategies for improving customer service, streamlining processes, and increasing efficiency.
- Liaised with lenders to maintain positive working relationships and ensure compliance with industry standards.
CORRECTIONAL OFFICER IV
Texas Department of Criminal Justice
New Boston, TX
01.2010 - 10.2014
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
PROCESSING MANAGER
Premier Lending Group, LLC
Seattle, WA
03.2005 - 05.2008
- Managed daily operations of mortgage processing team, overseeing workflow and ensuring timely completion of tasks.
- Conducted regular meetings with staff to review performance goals, identify areas for improvement, and provide feedback on job performance.
Skills
- Loan processing
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Strong attention to detail
- Proficient in AUS and Encompass
- Adaptability to change
- Clear communication
- Customer service
Timeline
RESIDENTIAL OFFICER
Gerald R. Hinzman Center
07.2023 - Current
SENIOR MORTGAGE LOAN ASSISTANT
GreenState Credit Union
03.2015 - 02.2023
CORRECTIONAL OFFICER IV
Texas Department of Criminal Justice
01.2010 - 10.2014
PROCESSING MANAGER
Premier Lending Group, LLC
03.2005 - 05.2008
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