Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Accomplishments
Certification
Timeline
Generic

Heidi Burrows

Mason,Ohio

Summary

Accomplished and results-driven education specialist with over 8 years of experience in the design, development, and delivery of innovative and impactful training programs ranging from On-boarding to associate up-skilling. Dedicated professional passionate about talent development and employee growth through engagement, collaboration, and modern curriculum and learning designs. Growth-oriented while working with business partners and stakeholders in order to deliver successful and measurable learning outcomes in order to meet and exceed organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. Business Liaison

Zurich North America
Mason, Ohio
07.2023 - Current
  • Developed deep relationships with key stakeholders to identify needs and recommend specific programs.
  • Decreased time to proficiency for new underwriters by 8 months with a newly developed and structured on-boarding curriculum which uses various learning modalities to ensure practical learning and real-work experiences that align with roles, responsibilities and expectations.
  • Partners with Instructional Design team and Subject Matter Experts (SMEs) to assess, design, and develop appropriate training content and material
  • Effectively created sustainable online learning content used throughout the organization to ensure processes adhere to compliance and industry regulation standards
  • Manages and maintains several high-profile, cross-functional, and complex projects throughout the year meeting deadlines and expectations
  • Successfully coordinated and arranged various virtual and in-person training sessions and events in partnership with SMEs
  • Collaborated with Measurement & Sustainment Business Liaison to establish program evaluation and measurement strategies to assess learning program effectiveness while providing regular updates to leadership.
  • Collaborated with cross-functional teams to ensure successful execution of projects.
  • Worked closely with human resources to support employee management and organizational planning.
  • Conducted regular meetings with internal teams to discuss business objectives and goals.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Facilitated communication between departments to ensure alignment with organizational objectives.

Underwriting Education Specialist

Cincinnati Insurance
Fairfield, Ohio
06.2019 - 07.2022
  • Collaboratively developed a strategic learning vision with business leaders to identify, prioritize, and address talent needs
  • Created Insurance Underwriter On-boarding curriculum for new hires utilizing multiple learning methods and leveraging technologies to transition from classroom-style training to virtual training due to the Pandemic
  • Established team of SMEs and facilitators to create and facilitate training sessions
  • Developed a Job Coach curriculum to assist On-the-Job training for underwriters to ensure key milestones and key processes were met
  • Developed associate up-skilling training to address identified skill gaps and align with associate career journey
  • Evaluated and assessed training programs to ensure alignment with company and departmental goals and objectives utilizing available learning data in order to continuously improve training material.

Sr. Training Consultant

Travelers Insurance Company
Cincinnati, Ohio
05.2015 - 06.2019
  • Managed and coordinated technical underwriter training programs for new hires and experienced underwriting associates
  • Facilitated technical training via classroom and virtual sessions
  • Developed new hire training to support the underwriting roles in order to ensure career advancement
  • Fostered relationships with executive leadership and SMEs to effectively build trust and learning strategy for the organization.

Account Executive - Global Partner Services

Travelers Insurance Company
Hartford, Connecticut
08.2013 - 05.2015
  • Established and developed strategic relationships with Canadian and International Network of Insurers (INI) partners and brokers, growing the department's book of business with an overall loss ratio of 24%
  • Achieved 45% new business growth for the department while providing underwriter training to global partners, educating them on the US insurance process and procedures
  • Placed complex property reinsurance programs for the unit, acting as a reinsurance liaison while writing nationally recognizable properties.

Account Executive Commercial Accounts

Travelers Insurance Company
Brookfield, Wisconsin
05.2008 - 08.2013
  • Grew and retained an $8.4M book of business, achieving record growth results of 16.8% higher than goal
  • Expanded business by fostering collaboration with internal and external partners and negotiating successful renewal and new business transactions.

Workers Compensation Claims Case Manager

Travelers Insurance Company
Brookfield, Wisconsin
02.2007 - 05.2008
  • Liaised between employees, employers, and medical providers to determine and provide appropriate medical treatment to employees injured while at work
  • Ensured each file was documented clearly and maintained in compliance with company protocol, striving to return the injured employees to work quickly and safely.

Education

Bachelor of Science - Economics/Business Management

University of Wisconsin - Madison
06-2002

Skills

  • Strategic alignment
  • Problem-solving abilities
  • Analytical skills
  • Decision making
  • Stakeholder Management
  • Customer Engagement
  • Planning and Execution
  • Staff Mentoring
  • Project Management
  • Presentation Skills
  • Training and Mentoring
  • Data Analytics
  • Solution Implementation
  • Negotiation Competency
  • Performance Improvement
  • Continuous Improvement
  • Training Proficiency
  • Stakeholder Relations
  • Organizational Development

Affiliations

  • Certified Professional in Training Management (CPTM) - Training Industry Association
  • Association for Talent Development - Greater Cincinnati
  • Women In Insurance
  • Risk Management and Insurance Society (UW Madison Alumni)

Accomplishments

  • Received IMPACT Award for Underwriter Training Program development and execution (2023)
  • Decreased time to proficiency for new underwriters by 8 months.

Certification

  • Certified Professional in Training Management - Training Industry (2022)

Timeline

Sr. Business Liaison

Zurich North America
07.2023 - Current

Underwriting Education Specialist

Cincinnati Insurance
06.2019 - 07.2022

Sr. Training Consultant

Travelers Insurance Company
05.2015 - 06.2019

Account Executive - Global Partner Services

Travelers Insurance Company
08.2013 - 05.2015

Account Executive Commercial Accounts

Travelers Insurance Company
05.2008 - 08.2013

Workers Compensation Claims Case Manager

Travelers Insurance Company
02.2007 - 05.2008

Bachelor of Science - Economics/Business Management

University of Wisconsin - Madison

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Heidi Burrows