Heidi Casillas-Cordero
Minneapolis,MN
Summary
Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Excellent planning and communications skills enabled desired results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Supervisor of Customer Services
United States Postal Service, USPS
04.2020 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Handled 15-20 calls daily to address customer inquires and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Worked flexible hours across night, weekend and holiday shifts
City Letter Carrier
United States Postal Service, USPS
04.2016 - 04.2020
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Distributed mail on foot to residences and businesses, delivering to approximately 954 customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Assistant Manager
Caribou Coffee
06.2011 - 04.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Responsible for training, supervision and accountability of 15 employees on a daily basis.
Petroleum Supply Specialist
United States Army
04.2006 - 06.2012
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Improved operating efficiency of forward operating battle units.
- Handled administrative requirements, maintained records and submitted operational reports.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Associate of Applied Science - Computer And Information Systems Security
ITT Technical College
Minneapolis, MN03.2013
Skills
- Work Prioritization
- Verbal and Written Communication
- Leadership
- Friendly and Relatable
- Critical Thinking
- Time Management
- Adaptability and Flexibility
- Attention to Detail
- Dependability and Honesty
- Judgment and Decision-Making
Timeline
Supervisor of Customer Services
United States Postal Service, USPS
04.2020 - Current
City Letter Carrier
United States Postal Service, USPS
04.2016 - 04.2020
Assistant Manager
Caribou Coffee
06.2011 - 04.2016
Petroleum Supply Specialist
United States Army
04.2006 - 06.2012
Associate of Applied Science - Computer And Information Systems Security
ITT Technical College
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