Lauren Turner
Princeton,IN
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Supervisor of Customer Services
United States Postal Service, USPS
Princeton, IN
05.2019 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed team of 25 employees, overseeing hiring, training, and professional growth of employees
Administrative Clerk
United States Post Office
Princeton, IN
01.2018 - 05.2019
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Enforced company policies and procedures.
- Planned, coordinated, and executed all merchandise calendar direction, campaigns, and sales promotions.
- Helped identify training needs and provided ongoing training opportunities.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Kindergarten Prep Teacher
Bright Horizons Early Learning Center
Princeton, IN
04.2015 - 01.2018
- Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
- Played games with students to increase understanding of subjects.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
- Created, managed and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Enhanced 4/5-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them
Education
Associate of Science - History And Philosophy of Science And Technology
Olney Central College
Olney, IL05.2012
Skills
- Microsoft Office Suite
- Handling Customer Complaints
- Complex Problem Solving
- Regulatory Compliance
- Staff Development and Training
- Motivational Leadership
- Recruitment and Hiring
- Report Preparation and Analysis
- Attention to Detail
- Schedule Coordination
- Delegation and Work Assignment
- Multitasking and Prioritization
Timeline
Supervisor of Customer Services
United States Postal Service, USPS
05.2019 - Current
Administrative Clerk
United States Post Office
01.2018 - 05.2019
Kindergarten Prep Teacher
Bright Horizons Early Learning Center
04.2015 - 01.2018
Associate of Science - History And Philosophy of Science And Technology
Olney Central College