Heidi Ceron
Phoenix,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ACHIEVE PERSONAL LOAN
07.2020 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Order Filler
Amazon
12.2017 - 12.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Collaborated with team members to complete timely orders and avoid delays.
Retail Sales Associate
REBOK
01.2017 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Business
Maricopa Community Colleges - Glendale Community College
Glendale, AZ06.2014
High School Diploma -
North High School
Phoenix, AZ05.2009
Skills
- Report Generation
- Data Entry
- Account Updating
- Microsoft Office Suite
- Credit Adjustments
- Computer Proficiency
- Microsoft Outlook
- Team Development
- Microsoft Excel
- Critical Thinking
- Clerical Support
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
ACHIEVE PERSONAL LOAN
07.2020 - 11.2023
Order Filler
Amazon
12.2017 - 12.2022
Retail Sales Associate
REBOK
01.2017 - 01.2021
No Degree - Business
Maricopa Community Colleges - Glendale Community College
High School Diploma -
North High School
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