Heidi Marie Clancy
HealthCare
Warren,MI
Summary
Seasoned & Actively seeking a full time opportunities in the health care field. Always looking for new opportunities and experiences.
Overview
23
23
years of professional experience
18
18
years of post-secondary education
Work History
Medical Receptionist
Onyx Urgent Care & Pelham Primary
01.2023 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed patient registrations and maintained accurate electronic health records for compliance.
- Communicated effectively with patients, providing information on services and addressing inquiries promptly.
- Collaborated with medical staff to streamline operations and enhance patient experience.
- Trained new receptionists in office procedures, software systems, and customer service standards.
- Implemented process improvements that reduced wait times and increased patient satisfaction rates.
- Oversaw front desk operations, ensuring timely communication between patients and healthcare providers.
- Developed training materials to enhance team performance and knowledge of clinic protocols.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Certified Medical Assistant
Summit-Omni Health, Dearborn Family Doctor's-Sheba
01.2017 - 06.2024
- Managed multiple clinics
- Administrative and clinical duties
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Conducted venipuncture and other CT procedures
- Administered patient care and assisted with examinations to ensure high-quality healthcare delivery.
- Managed patient intake processes, collecting vital information and maintaining accurate records.
- Coordinated appointment scheduling and follow-ups to optimize patient flow and clinic efficiency.
- Educated patients on treatment plans, medications, and preventive healthcare measures to enhance understanding.
- Conducted routine laboratory tests and procedures, ensuring adherence to safety protocols and standards.
- Streamlined office operations by implementing efficient filing systems for medical records management.
- Mentored junior staff on best practices in patient care and administrative tasks to foster professional growth.
- Led quality improvement initiatives that enhanced patient satisfaction scores through targeted feedback mechanisms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Phlebotomist & CMA & Medication Manager
Visiting Physicians Association
01.2013 - 01.2020
- Travel with physicians, nurse practitioners and podiatrists to patients homes in the metro Detroit, Pontiac and Flint areas.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Collected blood samples using venipuncture and capillary techniques to ensure accurate testing results.
- Maintained compliance with safety protocols and infection control measures in patient interactions.
Lead CMA
Michigan Urgent Care
01.2017 - 01.2019
- Venipuncture, X rays, Injections, Immunizations, Medications, Suturing, Splinting & casting
- BAT & Drug screening, PFT’s & Spirometry, Eye & Audiometry
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing
Education
Associate of Applied Science - Certified Medical Assistant
Macomb Community College
Warren, MI 01.2003 - 05.2006
Associate of Arts - Elementary Education
Charles Stewart Mott Community College
Flint, MI08.2000
Skills
- BLS certification,
- IV/PICC line certification
- BAT/ DOT/Drug screening- (federal & non federal) certifications
- AAMA and AMA certified
- EMR / EHR
- Phlebotomy
- Continuing Education credits
Timeline
Medical Receptionist
Onyx Urgent Care & Pelham Primary
01.2023 - Current
Certified Medical Assistant
Summit-Omni Health, Dearborn Family Doctor's-Sheba
01.2017 - 06.2024
Lead CMA
Michigan Urgent Care
01.2017 - 01.2019
Phlebotomist & CMA & Medication Manager
Visiting Physicians Association
01.2013 - 01.2020
Associate of Applied Science - Certified Medical Assistant
Macomb Community College
01.2003 - 05.2006
Associate of Arts - Elementary Education
Charles Stewart Mott Community College