Heidi Coballes
Bellingham,WA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
27
27
years of professional experience
Work History
Store Manager
Victoria Secret
10.2014 - 01.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Eddie Bauer
08.2006 - 10.2014
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Jones New York
08.1996 - 08.2006
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Meridian High School
Bellingham, WA06.1992
Skills
- Recruiting and Hiring
- Special Promotions Planning
- Employee Motivation
- Team Development
Timeline
Store Manager
Victoria Secret
10.2014 - 01.2024
Store Manager
Eddie Bauer
08.2006 - 10.2014
Store Manager
Jones New York
08.1996 - 08.2006
High School Diploma -
Meridian High School
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