Heidi Denson
Franklin,VA
Summary
Dynamic Service and Training Manager with a proven track record at Applebee's Grill + Bar, enhancing employee productivity and retention through innovative training programs and effective coaching. Expert in program optimization and adaptive learning, I excel in strategic thinking and exceptional communication, aligning training initiatives with organizational goals.
Overview
5
5
years of professional experience
Work History
Service and Training Manager
Applebee's Grill + Bar
10.2021 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved employee retention rates by creating engaging and interactive learning materials.
Bartender
Applebee's Grill + Bar
09.2019 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Diploma - General Studies
Franklin High School
Franklin, VASkills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
- Written and oral communication
- Strategic thinker
- Exceptional communicator
- Adaptive learning
- Learning management systems
Timeline
Service and Training Manager
Applebee's Grill + Bar
10.2021 - Current
Bartender
Applebee's Grill + Bar
09.2019 - 10.2021
Diploma - General Studies
Franklin High School
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