Heidi DeWald
New Orleans,LA
Summary
Dynamic Lead Dental Assistant with extensive 30+ years of experience, excelling in patient assessments and infection control. Enhanced patient satisfaction through effective communication and education on preventative care. Proven ability to manage exam room turnover, significantly reducing wait times and fostering a welcoming environment for patients.
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable.
Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
11
11
years of professional experience
Work History
Lead Dental Assistant
Lisa Wyatt, D.D.S.
08.2022 - Current
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Monitored patient comfort and safety during dental procedures.
Lead Dental Assistant
Shannon Bergeron, D.D.S.
03.2014 - 07.2022
Education
Bachelor of Science - Dental Hygiene
California University
Los Angeles, CA09-2006
Skills
- Client communication
- Support for special needs
- Preventive healthcare
- Infection control expertise
Timeline
Lead Dental Assistant
Lisa Wyatt, D.D.S.
08.2022 - Current
Lead Dental Assistant
Shannon Bergeron, D.D.S.
03.2014 - 07.2022
Bachelor of Science - Dental Hygiene
California University
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