Heidi Dickinson
Charlotte
Summary
Operations professional with proven track record in managing field operations and streamlining processes. Known for strong team collaboration and driving results in dynamic environments. Highly reliable with focus on adaptive strategies and effective communication, ensuring operational success and team cohesion.
Overview
19
19
years of professional experience
Work History
Flagship Store Manager
Serv-U-Success
09.2017 - Current
- Introduced data-driven decision-making practices leading to better-informed choices regarding inventory management and promotional activities.
- Implemented process improvements to enhance operational efficiency while minimizing costs without compromising quality or service levels.
- Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.
- Reduced shrinkage levels with vigilant loss prevention tactics and proper staff training on security protocols.
Sales Representative
Kellogg's Snacks
03.2009 - 08.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Kehe
03.2006 - 01.2008
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Corunna High School
Corunna, MI05.1986
Skills
- Store operations
- Strategic leadership
- Tech-savviness
- Team motivation
- Relationship building and management
- Training and mentoring
- Goals and performance
- Team leadership and coaching
- Strategic thinker
- Recruitment and hiring
- Outstanding communication skills
- Store displays
Accomplishments
I am a certified retail professional 6 years.
completed level 100
completed level 200
Flagship training courses
Timeline
Flagship Store Manager
Serv-U-Success
09.2017 - Current
Sales Representative
Kellogg's Snacks
03.2009 - 08.2017
Sales Representative
Kehe
03.2006 - 01.2008
High School Diploma -
Corunna High School
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