Summary
Overview
Work History
Education
Skills
References
Timeline
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Heidi Douglas

Battle Ground,WA

Summary

Seasoned Sales Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

Custom Design Specialist

LaRog Brothers
05.2022 - 02.2024
  • Developed strong client relationships through consistent communication and attentive service. In person and online.
  • Customized and designed each clients piece of jewelry
  • In charge of the repair department and margins
  • Delivered repairs to and from goldsmith
  • Jewelry Appraiser

Store Manager

Celebration Jewelers
03.2019 - 08.2021
  • Responsibilities include managing the sales floor, sales training, processing sales
  • Jewelry repairs, watch cleaning, battery and link removal
  • Designed custom jewelry from the very beginning stages with Matrix imaging, 3-D printing, and worked with wax models to and from the casting house
  • Merchandising, including selecting jewelry from vendors for showcases.

Store Manager

Fred Meyer Jewelers
10.2014 - 02.2019
  • Hired on as a sales associate, promoted to assistant manager within 6 months, and 4 months later promoted to Store Manager
  • Certified Diamontologist with Diamond Council of America (DCA)
  • Certified Gemologist with Diamond Council of America (DCA)
  • Responsible for a B level (over half a million in merchandise) jewelry store
  • Responsibilities include profitability of store in sales, care plans, credit accounts, and repair margins
  • Responsible for planning and exceeding goals at Diamond Party events three times a year
  • Responsible for schedules and daily store operations including conference calls
  • Responsible for incoming and outgoing transfers of high end merchandise and loose stones
  • Responsible for hiring, training and certification of employees
  • Responsible for managing the corporate credit card
  • Responsible for maintaining store goals as well as personal sales goals.

Assistant Manager

Kay Jewelers
12.2012 - 09.2014
  • Hired as a sales associate to maintain high sales goals
  • I was promoted within 6 months to Assistant Manager
  • Responsible to run repair margin at 60% and higher
  • Responsible to help store manager train fellow employees
  • Responsible for taking customer jewelry in for repairs
  • Responsible for meeting personal sales goals in five areas of business.

Education

GIA
Carlsbad, CA
05.2019

DCA
12.2015

Skills

  • Customer Service Management
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Team Leadership
  • Inventory Management
  • Store Merchandising
  • Recruitment and hiring
  • Supply Ordering

References

  • Kaylee Davis 503-980-8551
  • Kayli Porter 951-315-8010
  • Kari Kosa 360-846-7740

Timeline

Custom Design Specialist

LaRog Brothers
05.2022 - 02.2024

Store Manager

Celebration Jewelers
03.2019 - 08.2021

Store Manager

Fred Meyer Jewelers
10.2014 - 02.2019

Assistant Manager

Kay Jewelers
12.2012 - 09.2014

GIA

DCA

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Heidi Douglas