Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Edwards

Tooele,UT

Summary

Certified Peer Support Specialist with personal recovery experience and a strong commitment to supporting others on their wellness journey. Trained in trauma-informed care, ethics, boundaries, and motivational interviewing. Passionate about using lived experience to inspire hope, encourage self-determination, and help individuals reach their goals. Excellent listener with a compassionate, non-judgmental approach.

Overview

4
4
Certification
28
28
years of professional experience

Work History

Cashier/Pricing/Customer Service

Deseret Industries Thrift Store
05.2022 - Current
  • Accurately operated the register, processed cash, credit, and donation transactions, and balanced the drawer with 99% accuracy.
  • Provided excellent customer service by assisting shoppers with purchases, answering questions, and creating a positive store experience.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Certfied Nurse Assistant/Home Health Aide

LDS Hospital Intermountain Healthcare
05.1997 - 08.2021
  • Provided daily personal care and emotional support to patients, maintaining a 98% satisfaction rate in patient feedback and care evaluations.
  • Assisted with bathing, dressing, feeding, mobility, and vital signs while ensuring dignity and respect for each individual.
  • Communicated patient concerns to nursing staff, helping improve response time and overall care coordination.

Assistant Store Manager

Family Dollar
06.2017 - 01.2020
  • Supervised daily operations and supported management with scheduling, merchandising, and staff coordination.
  • Trained and coached team members, leading to a 25% improvement in customer satisfaction scores and team performance.
  • Resolved customer concerns quickly and professionally to maintain a positive shopping environment.

Education

General Studies -

Tooele High School
Tooele, UT

Skills

  • Work Independently
  • Time Management
  • Prescreening Patients
  • Attention to Detail
  • Light Maintenance
  • Customer Service
  • Restroom Cleaning
  • Sanitation
  • Phlebotomy
  • Vitals
  • Cleaning & Sanitation
  • Cleaning Skills
  • Charting
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Product knowledge
  • Customer focus
  • Payment processing
  • POS system operation
  • Inventory management
  • Merchandise restocking
  • Customer relationship management (CRM)
  • Retail merchandising
  • Strong numeracy
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Conflict resolution
  • Quality assurance
  • Basic math
  • Point-of-sale system
  • Lot maintenance
  • Positive and professional
  • Problem-solving
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Adaptable and flexible
  • Cleaning and sanitizing
  • Active listening
  • Creative thinking
  • Customer relations
  • Cash handling and management
  • Issue resolution
  • Team leadership
  • Cash register systems
  • Microsoft office
  • Policies and procedures
  • POS systems

Certification

  • Certified Cashier, Deseret Industries - May 2023-present
  • Certified Peer Support Specialist Training - April 25, 2025
  • Master Remote Work Professional Certificate, Utah State University - February 5, 2025
  • Certified Nursing Assistant/Home Health Aide, Utah Nursing Registry - Issued May 1997

Timeline

Cashier/Pricing/Customer Service

Deseret Industries Thrift Store
05.2022 - Current

Assistant Store Manager

Family Dollar
06.2017 - 01.2020

Certfied Nurse Assistant/Home Health Aide

LDS Hospital Intermountain Healthcare
05.1997 - 08.2021

General Studies -

Tooele High School

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Heidi Edwards