Monica Coates
Douglas,GA
Summary
Hardworking custodian who promotes history of top-quality experience cleaning and maintaining diverse facilities and buildings. Handles chemicals and operates cleaning equipment with focus on safety. Keeps public and private areas clean and neat with regular attention to important details. Manages cleaning working independently and thoroughly to completely satisfy building users. Great customer Service skills and willing to work to gain the knowledge to understand and meet the needs required of the job.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
El La' Che's Eatery and Catering
Douglas, GA
09.2021 - Current
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
Custodian
South Georgia State College
Douglas, GA
07.2015 - Current
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
Cashier/ Front Line Server
Holt's Bakery
Douglas
05.2014 - 06.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
Education
Bachelor of Science - Psychology
South Georgia State College
Douglas, GA05-2026
Associate of Science - Psychology
South Georgia State College
Douglas, GA05-2023
High School Diploma -
Coffee High School
Douglas, GA05-2000
Skills
- Customer Service
- Order coordination
- Guest Services
- Cash Handling
- Customer inquiries
- Positive and professional
- Telephone management
- Customer Assistance
- Work Independently
- Time management abilities
- Event support
Timeline
Customer Service Cashier
El La' Che's Eatery and Catering
09.2021 - Current
Custodian
South Georgia State College
07.2015 - Current
Cashier/ Front Line Server
Holt's Bakery
05.2014 - 06.2015
Bachelor of Science - Psychology
South Georgia State College
Associate of Science - Psychology
South Georgia State College
High School Diploma -
Coffee High School