Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Gibson

Powell,WY

Summary

Accomplished Store Manager with a proven track record at Russell Cellular Verizon Wireless, enhancing product awareness and customer satisfaction. Expert in strategic planning and relationship building, with a knack for motivating teams to exceed sales goals. Skilled in sales presentation and adept at resolving customer complaints, ensuring a positive and upbeat shopping environment.

Overview

15
15
years of professional experience

Work History

Pre-loader

UPS
Cody, WY
07.2022 - Current
  • Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
  • Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
  • Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
  • Accurately recorded information such as item numbers, quantities received and shipped into database system.
  • Verified shipments against shipping documents and inspected condition of packages.

Store Manager

Russell Cellular Verizon Wireless
Cody/Powell, WY
11.2021 - Current
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Implemented efficient systems for tracking stock movement.
  • Recruited, trained and supervised new employees.

Store Manager

Family Dollar
Powell/Lovell, WY
09.2015 - 07.2021
  • Organized promotional events to increase product awareness.
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed strategies to maximize sales and profitability.

Station Manager

SkyWest Airlines
Cody, WY
09.2009 - 09.2015
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Ensured that all equipment was maintained according to manufacturer's specifications.
  • Adhered to company guidelines regarding safety measures for employees working in hazardous environments.
  • Recruited, trained, supervised, evaluated, coached and disciplined staff members.

Education

Associate of Applied Science - Automotive/Diesel Technology

Universal Technical Institute
Peoria, AZ
07-2005

Skills

  • Sales presentation
  • Goal setting
  • Sales planning
  • Positive and upbeat
  • Strategic planning
  • Relationship building
  • Employee motivation
  • Motivational skills

Timeline

Pre-loader

UPS
07.2022 - Current

Store Manager

Russell Cellular Verizon Wireless
11.2021 - Current

Store Manager

Family Dollar
09.2015 - 07.2021

Station Manager

SkyWest Airlines
09.2009 - 09.2015

Associate of Applied Science - Automotive/Diesel Technology

Universal Technical Institute

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Heidi Gibson