Heidi Gibson
Summerville,SC
Summary
Results-driven professional with proven customer service skills. Known for attention to detail and a positive attitude, dedicated to enhancing customer experiences and supporting team collaboration.
Overview
7
7
years of professional experience
Work History
Team Member
Volvo Car USA
Ridgeville, SC
08.2024 - Current
- Operated assembly line machinery to ensure efficient production processes.
- Collaborated with team members to maintain quality control standards.
- Assisted in training new staff on operational procedures and safety protocols.
- Conducted regular equipment inspections to identify maintenance needs.
- Provided support in troubleshooting equipment issues during production shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Receptionist
Jeff's Auto and Patriots Towing
Summerville, SC
04.2024 - 08.2024
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments for towing services and vehicle repairs.
- Maintained accurate customer records in database systems.
- Assisted customers with service-related questions and provided information on pricing.
- Handled cash transactions and processed payments accurately.
- Ensured cleanliness and organization of reception area to enhance customer experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Sterile Processing Technician
MUSC
Charleston, SC
11.2023 - 04.2024
- Operated sterilization equipment to ensure compliance with safety and quality standards.
- Inspected and packaged surgical instruments for optimal functionality and cleanliness.
- Maintained accurate inventory records of sterile supplies and equipment.
- Collaborated with healthcare staff to address instrument availability and request fulfillment.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Assistant Manager
Lowes Foods
Summerville, SC
11.2018 - 11.2023
- Led daily operations to ensure exceptional customer service and store presentation.
- Developed staff training programs to enhance team performance and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive promotional initiatives for increased revenue.
- Managed budgeting processes, ensuring financial targets were met while maintaining quality standards.
- Supervised daily operations to ensure efficient bakery production and quality control.
- Trained and mentored staff on baking techniques and customer service best practices.
Education
Associate in Accounting -
MATC
North Charleston, SC06-2003
High School Diploma -
Fort Dorchester High School
North Charleston, SC06-1999
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Leadership qualities
- Flexible schedule
Timeline
Team Member
Volvo Car USA
08.2024 - Current
Receptionist
Jeff's Auto and Patriots Towing
04.2024 - 08.2024
Sterile Processing Technician
MUSC
11.2023 - 04.2024
Assistant Manager
Lowes Foods
11.2018 - 11.2023
Associate in Accounting -
MATC
High School Diploma -
Fort Dorchester High School