Heidi Gillespie
Howell,MI
Summary
Results-driven Showroom Manager with 20 years of retail and leadership experience and over 30 years in customer service. Expertise in mentoring teams, enhancing customer engagement, and implementing effective merchandising strategies. Proven track record of driving sales growth and fostering a collaborative team culture. Strong leadership and customer service skills applicable to sales support management roles.
Overview
33
33
years of professional experience
Work History
Showroom Manager
Ferguson Home
Ann Arbor, MI
07.2006 - Current
- Foster a collaborative team environment by encouraging open communication and supporting team members in achieving their goals.
- Keep showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Developed visual merchandising strategies to enhance product displays and customer engagement.
- Trained staff on product knowledge and customer service best practices.
- Managed daily operations to create a welcoming showroom environment.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Implemented targeted sales initiatives to enhance customer engagement and drive revenue growth.
Inside Sales
D&C Plbg. & Htg./Ferguson Ent.
Howell, MI
06.2002 - 07.2006
- Worked with vendors and reps to retrieve information and pricing.
- Grew relationships with customers by offering excellent customer service.
- Serviced contractors by creating residential and light commercial quotations, placing orders, and managing deliveries.
- Assistant to the outside salesperson and sales counter backup when needed.
- Pulled orders.
- Received materials in the warehouse when needed.
- Performed day-end closing procedures when needed.
Showroom Consultant
D&C Plbg. & Htg.
Howell & Walled Lake, MI
03.1996 - 07.2002
- Assisted customers in selecting products tailored to their needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Maintained showroom displays to ensure an inviting atmosphere.
- Collaborated with team members to provide exceptional customer service.
Assistant Kitchen Designer
D&C Plbg. & Htg.
Ann Arbor, Michigan
01.1994 - 03.1996
- Assisted two certified kitchen designers with custom kitchen and bath layouts, using the 20/20 design program.
- Facilitated the order process with clients.
- Assisted customers with small kitchen and bath project designs, managing the complete process from start to finish.
- Created 3D renderings of kitchens for customers to visualize design options.
Education
Architecture
Washtenaw Community College
Ann Arbor, MISkills
- Customer service
- Employee development
- Sales leadership
- Product knowledge
- Team building
- Communication skills
- Client relationships
- Showroom displays
- Problem-solving
Accomplishments
In 2020 and 2025 was recognized nationally in the Showroom Manager Promotion for best in class year over year performance.
Timeline
Showroom Manager
Ferguson Home
07.2006 - Current
Inside Sales
D&C Plbg. & Htg./Ferguson Ent.
06.2002 - 07.2006
Showroom Consultant
D&C Plbg. & Htg.
03.1996 - 07.2002
Assistant Kitchen Designer
D&C Plbg. & Htg.
01.1994 - 03.1996
Architecture
Washtenaw Community College