Heidi Gomez
Germantown,MD
Summary
Dynamic and detail-oriented support professional with over a decade of experience in administrative roles, consistently demonstrating an ability to take on increasing responsibilities. Proven expertise in prioritizing tasks and managing multiple projects efficiently while adapting to the demands of fast-paced environments. Bilingual in English and Spanish, offering exceptional oral and written communication skills, complemented by a strong command of professional phone etiquette. Extensive knowledge in accounts payable and receivable, human resources, payroll, and insurance procedures, along with proficiency in various software systems including Outlook, Microsoft Office, Excel, and POS platforms.
Overview
26
26
years of professional experience
Work History
Sales/Office Administration Manager
E&R Home Solutions
Clarksburg, MD
03.2014 - Current
- Optimized office workflows by identifying and removing administrative hurdles, improving overall efficiency.
- Managed scheduling and coordination of team activities to support timely project completion.
- Formulated and executed strategic office policies aimed at enhancing overall productivity.
- Designed and implemented employee scheduling strategies to enhance service delivery during high-demand times.
- Established clear targets and objectives, ensuring effective communication among team members.
- Exhibited professionalism by remaining composed while addressing dissatisfied or irate customers.
- Maintained inventory of office supplies, ensuring availability while controlling costs effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors, able to manage 30 incoming calls, emails, etc., daily routines every day.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Conducted research for project proposals, compiling information that supported winning bids.
- Addressed IT issues by coordinating with tech support, minimizing downtime, and maintaining operational efficiency.
- Developed a filing system for historical documents, preserving important company records and improving access to information.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Developed relationships with suppliers to secure favorable pricing and timely delivery of materials.
- Helped project managers develop work schedules for overall projects and individual stages.
- Enhanced team productivity by organizing tools and materials, ensuring smooth workflow during roofing projects.
- Participated in ongoing professional development opportunities, staying up-to-date with the latest roofing techniques and industry trends for continuous improvement in job performance.
- Improved customer satisfaction by providing detailed consultations on roofing materials and techniques.
- Contributed to increased customer satisfaction by ensuring high-quality workmanship through close attention to detail during roofing tasks.
- Enhanced client satisfaction with timely and accurate assessments of roofing issues.
- Gained knowledge on various roofing techniques and materials through constant observation, enabling better assistance in future projects.
- Demonstrated exceptional problem-solving skills in resolving complex roofing issues promptly and effectively.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Streamlined administrative processes, enhancing overall office efficiency and productivity.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Accountant/Administrative
The Cheesecake Factory
Washington, DC
07.2000 - 03.2013
- It could be very extensive the definition of my role at this company, but I want to make a lucid swiftly smooth sailing of my resume to you by enlighten the main duties I was accounted for and without doubt had a whale of a time on Accounting, Administrative, HR, Insurance procedures, Payroll for 160 employees, redraft and fix daily balances discrepancies for shortages or overages of monies and credit card procedures.
- Managed, ordered and distributed office supplies while adhering to a fixed office budget, kept my expenses very low, and kept office with necessary office supplies.
- Organized all new hire, security and temporary paperwork and includes I9's procedures very well oriented.
- Dear administrative assistant seeker I have highlighted remarkable description of my duties I have executed for the past 10 years, I can gladly give you more detail of my professionalism I have obtained on my past career, should you need references I will gladly give upon your request. Thank you!
Office Assistant
Remax
Gaithersburg, MD
01.2001 - 06.2002
- I worked with them for over a year.
- My duties: answer calls, help agent to make appointments for inspections, have clients new house documents in order.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including lounge and associated areas.
- Directed guests and routed deliveries and courier services.
- Organized all new hire, security and temporary paperwork.
- Obtained signatures for financial documents and internal and external invoices.
- Collaborated with real estate agents to facilitate property showings and client communications.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma - Economics
Watkins Mill High School
Gaithersburg, MD01-1998
Skills
- Office Client Relations
- Document Management
- Works well under pressure
- Accounting familiarity
- Invoice processing
- Motivated self-starter with a strong desire to learn
- Flexible, reliable, and dependable hard worker
- Basic knowledge of PC and computer software
- Scheduling expertise
- Database entry
- Project management
- Word processing
- Attention to detail
- Microsoft Office, PDF, Word, Excel, Outlook
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales/Office Administration Manager
E&R Home Solutions
03.2014 - Current
Office Assistant
Remax
01.2001 - 06.2002
Accountant/Administrative
The Cheesecake Factory
07.2000 - 03.2013
High School Diploma - Economics
Watkins Mill High School