Heidi Grogno
New Kensington,PA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Radhe oil corporation
New Kensington , Pennsylvania
08.2020 - Current
- Processed credit card transactions accurately and efficiently.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness and presentation of stock room and production floor.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers promptly and responded to questions.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Customer Service Representative
Community Supermarket
New Kensington, Pennsylvania
02.2016 - 02.2020
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Strengthened customer retention by offering discount options.
- Developed strong customer relationships to encourage repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
Cashier
Big Lots
Natrona Heights , Pennsylvania
02.2015 - 02.2016
- Followed company security procedures for handling large sums of money.
- Answered phone calls to assist customers with questions and orders.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Valley High School
New Kensington, Pennsylvania06-1998
Skills
- Point-of-sale operation
- Credit processing
- Inventory management
- Cash handling
- Customer relationship management
- Operational efficiency
- Product knowledge
- Loss prevention
- Retail compliance
- Problem solving
- Conflict resolution
- Time management
- Positive and professional
- Customer focus
- POS system operation
- Cash handling expertise
- Refund handling
- Check processing
- Patience and composure
- Up-selling techniques
- Adaptability and flexibility
- Reliability and punctuality
- Cultural awareness
- Basic math
- Multitasking and organization
- Telephone management
- Customer service
- Drawer management
- Customer inquiries
- Merchandise restocking
- Cash register operation
- Phone etiquette
- Lot maintenance
Timeline
Customer Service Cashier
Radhe oil corporation
08.2020 - Current
Customer Service Representative
Community Supermarket
02.2016 - 02.2020
Cashier
Big Lots
02.2015 - 02.2016
High School Diploma -
Valley High School