Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Lisa Martin

Spanaway

Summary

Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Overview

33
33
years of professional experience

Work History

Customer Service Cashier

Kohls Department Store
Puyallup
10.2017 - Current
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Assisted customers with locating merchandise within the store.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Processed credit card transactions accurately and efficiently.
  • Verified that all coupons were valid prior to processing them into the system.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Complied with all health and safety regulations while performing job duties.
  • Balanced cash drawers at the end of each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and provided friendly customer service.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Addressed customer questions and concerns regarding products and services.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Informed customers of in-store promotions or pricing specials.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Scanned items and checked pricing on cash register for accuracy.
  • Offered customers carry-out service at completion of transaction.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Built and maintained productive relationships with employees.

Figure Skating Coach

Pierce County Parks
Tacoma
05.1992 - Current
  • Communicated with parents about student progress and discussed any issues or concerns related to instruction or safety measures taken while skating.
  • Developed customized lesson plans for individual students based on their skill level and goals.
  • Incorporated music into instruction when appropriate in order to improve rhythm awareness among participants.
  • Motivated students to strive for excellence through positive reinforcement techniques.
  • Provided guidance to skaters regarding nutrition, weight control, lifestyle choices, injury prevention and rehabilitation.
  • Ensured that all equipment used were properly maintained for safe use during lessons.
  • Created a positive learning environment by exhibiting professional behavior at all times.
  • Monitored ice conditions before each session to ensure safety of the skaters.
  • Worked collaboratively with other coaches in order to develop effective training methods.
  • Organized and supervised group practice sessions emphasizing on drills and exercises that improved technical skills.
  • Demonstrated proper skating techniques to students and provided feedback on their performance.
  • Implemented creative teaching methods such as games which helped enhance interest among children in learning figure skating.
  • Assessed student progress, identified areas of improvement, and implemented strategies to help them reach their goals.
  • Maintained records of each student's attendance and performance in order to track progress over time.
  • Conducted regular assessments of student's physical abilities, stamina, power, agility, balance and coordination.
  • Instructed skaters in the fundamentals of figure skating such as jumps, spins, footwork sequences.
  • Encouraged students to participate in competitions and monitored their performances during events.
  • Supervised recreational skating activities for students who are not participating in competitive programs.
  • Designed individual programs to support skaters in athletic advancement and in preparation for competitive events.
  • Organized safe transportation for skaters to and from competitions.
  • Used phone, email and text to communicate with parents and students regarding lessons, events and competitions.
  • Created schedules of individual and group coaching sessions.
  • Assisted students with developing personal style, skating form and meticulous timing.
  • Instructed participants in skating skills, techniques and codes of conduct.
  • Developed inclusive, welcoming environment for students.
  • Developed lesson plans to address various aspects of skating.
  • Assessed skating equipment for damage and purchased replacement items.
  • Evaluated skater technique and progress and delivered constructive feedback to help improve.
  • Attended educational courses to meet continuing education requirements.
  • Prepared choreographed routines for skating competitions.
  • Instructed students on core principles of sport.
  • Planned and organized private and group skating lessons to help students develop and advance skills.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Adhered strictly to rules and regulations of activities department and district.
  • Developed exercise regimens targeting individual athlete needs.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Suggested exercise modifications to individual athletes to avoid strain and injury.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Planned strategies and selected optimal team lineups to execute game plans.

Education

Associate in Applied Arts - Clerical

Green River Community College
Auburn, WA
06-1987

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer service
  • Transaction processing
  • Attention to detail
  • Customer focus
  • Refund handling
  • Point-of-sale system
  • Multitasking and organization
  • Cash register operation
  • Adaptability and flexibility
  • Cash register systems
  • Gift Cards Handling
  • Reliability
  • Multitasking capacity
  • Teamwork
  • Customer assistance
  • Return and exchange processing
  • Payment processing
  • Reliability and punctuality
  • POS system operation
  • Customer inquiries
  • Telephone management

Affiliations

kayaking, riding on our Seadoo, hiking, reading, crafting, baking and wildlife watching

Accomplishments

United States figure skating Gold medalist.

References

References available upon request.

Timeline

Customer Service Cashier

Kohls Department Store
10.2017 - Current

Figure Skating Coach

Pierce County Parks
05.1992 - Current

Associate in Applied Arts - Clerical

Green River Community College

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