Summary
Overview
Work History
Education
Skills
Quote
Timeline
Volunteer

Heidi Heise

Spring Hill,Florida

Summary

Dynamic and results-driven professional with extensive experience as a Receiving Associate at Home Goods. Proven ability in optimizing warehouse operations through effective teamwork and meticulous attention to detail. Skilled in materials handling and safety procedures, consistently enhancing productivity and ensuring compliance with best practices. Committed to delivering exceptional service and fostering strong relationships.

Overview

24
24
years of professional experience

Work History

Receiving Associate

Home Goods
11.2022 - 06.2024
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
  • Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Aided cross-functional teams with special projects requiring additional manpower or expertise within the receiving department.
  • Maintained accuracy in documentation by thoroughly completing required paperwork after each delivery receipt or return processing task completed.

Receiving Associate

Bealls Florida
02.2018 - 08.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Director of Golf Operations

Crystal River Golf Club
02.2015 - 08.2015
  • Coordinated special events such as member-guest tournaments or holiday celebrations, creating memorable experiences for participants.
  • Launched successful marketing campaigns to attract new members and increase overall membership revenue.
  • Managed all aspects of club operations, including budgeting, staff training, and tournament coordination, resulting in smooth daily functioning.
  • Increased member satisfaction by implementing innovative golf programs and events tailored to diverse skill levels.
  • Improved pace of play on the course by enforcing strict policies on tee time scheduling and player conduct during busy periods.
  • Oversaw course renovations projects while maintaining minimal disruption to playability for members during construction periods.
  • Championed a positive work culture by fostering an environment of teamwork, open communication, and mutual respect among all employees.
  • Implemented efficient inventory control systems for pro shop merchandise, optimizing stock levels and reducing waste.
  • Analyzed member feedback through surveys and suggestion boxes to continually improve club offerings and address specific concerns.
  • Collaborated with food and beverage departments to create enticing event packages for tournaments and outings, increasing guest satisfaction.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.

Golf Pro Shop Manager

Plantation on Crystal River
08.2007 - 02.2015
  • Improved customer satisfaction by providing personalized assistance and product recommendations.
  • Managed inventory for optimal stock levels, ensuring a diverse selection of merchandise for customers.
  • Collaborated with other departments within the golf facility to ensure seamless communication and coordination.
  • Enhanced store appearance by creating visually appealing displays and maintaining cleanliness throughout the shop.
  • Established a welcoming atmosphere within the shop by fostering positive interactions between staff members and customers alike.
  • Streamlined operational processes, increasing overall efficiency and reducing costs.
  • Provided exceptional customer service, addressing concerns promptly and resolving issues professionally.
  • Trained new employees on shop procedures, product knowledge, and sales techniques for consistent service excellence.
  • Utilized point-of-sale systems effectively for accurate transactions while maintaining strict security protocols to prevent theft or fraud incidents among customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Sales Associate

Home Depot
01.2000 - 11.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Largo High School
Largo, FL

Skills

  • Stock rotation
  • Pallet jack use
  • Barcode scanning
  • Teamwork and cooperation
  • Self-motivated and independent
  • Warehousing operations
  • Relationship building
  • Time management
  • Safety procedures
  • Interpersonal skills
  • Punctual and reliable
  • Inspection and quality control
  • Merchandise staging
  • Attention to detail
  • Effective communication
  • Organization and prioritization
  • Handheld scanners
  • Materials handling
  • Problem-solving
  • Damage identification and reporting
  • Product and materials sorting
  • Materials inspection

Quote

Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung

Timeline

Receiving Associate

Home Goods
11.2022 - 06.2024

Receiving Associate

Bealls Florida
02.2018 - 08.2021

Director of Golf Operations

Crystal River Golf Club
02.2015 - 08.2015

Golf Pro Shop Manager

Plantation on Crystal River
08.2007 - 02.2015

Sales Associate

Home Depot
01.2000 - 11.2003

Largo High School

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Heidi Heise