Heidi Hernandez
Jerome,ID
Summary
Friendly early-career hospitality professional with experience in hotel front desk and restaurant service. Skilled in effective communication, team building, and handling guest needs with accuracy and calm under pressure. Bilingual Spanish fluency supports strong service and better guest connections.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Receptionist
Sleep Inn and Suites
Jerome, Idaho
10.2025 - Current
- Handled guest check-ins and check-outs efficiently and accurately.
- Welcomed guests at front desk, creating welcoming atmosphere that enhanced guest experience.
- Responded to guest questions promptly, resolving concerns to ensure guest satisfaction.
- Confirmed identification, reservation details, and payment methods during arrivals.
Server
Sushi Ya
Twin Falls, Idaho
01.2025 - 10.2025
- Engaged with customers to clarify preferences, promoting satisfaction with selections.
- Ensured accurate orders, contributing to positive customer experiences.
- Processed customer payments efficiently, enhancing transaction reliability.
Education
Associate of Arts - Business Administration
College of Southern Idaho
Twin Falls, ID05-2025
Skills
- Front office operations
- Customer service
- Task prioritization
- Effective communication
- Bilingual fluency in Spanish
- Team building
Timeline
Hotel Front Desk Receptionist
Sleep Inn and Suites
10.2025 - Current
Server
Sushi Ya
01.2025 - 10.2025
Associate of Arts - Business Administration
College of Southern Idaho