Heidi Hetzel
Pompano Beach,FL
Summary
Compassionate professional with experience in caring for patients as well as in caring for pets. Committed to client satisfaction with good listening skills, demonstrating flexibility, reliability, problem-solving skills and effective communication to ensure exceptional service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Pet and House Sitter
Rover
10.2023 - Current
- Provided attentive care for pets, ensuring their safety and well-being during owner absences.
- Developed strong, trusting relationships with clients through consistent communication and updates on pet activities.
- Managed daily schedules for pet care, including feeding, exercise, and medication administration.
- Built strong relationships with repeat customers based on trustworthiness, professionalism, and attention to detail.
- Managed a variety of household tasks, including mail collection, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
Private Duty Nurse
Private Duty Nursing
05.2010 - 06.2023
- Educated patients on health management, promoting adherence to treatment regimens.
- Monitored vital signs, assessing changes and reporting findings to healthcare providers.
- Provided compassionate care for patients, resulting in positive feedback from families.
- Scheduled appointments and transported patients to medical facilities using personal transportation.
- Managed wound care meticulously, preventing infections and promoting healing effectively.
- Assisted patients with daily living activities, promoting dignity and independence.
- Effectively provided tracheostomy and respiratory care as prescribed.
- Provided personalized patient care, ensuring comfort and safety in home settings.
Registered Nurse
North Ridge Hospital
08.1999 - 03.2008
- Administered patient assessments and developed individualized care plans to ensure optimal health outcomes.
- Worked in the pediatric ward administering care to young children and teenagers.
- Collaborated with medical staff and families to coordinate comprehensive patient care services.
- Worked in the telemetry unit providing care to patients with various heart conditions, monitoring compliance and progress.
- Educated patients and families on treatment plans, medication management, and preventive health measures.
- Cared for patients in the rehabilitation unit, providing medication as per doctors orders, and assisting with activities of daily living.
- Administered appropriate patient care and monitored vital signs to ensure optimal health outcomes.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Customer Service Representative
AT&T
02.1994 - 07.1999
- Resolved customer inquiries through effective communication, managing approximately 50 calls per day, and maintaining professionalism under pressure.
- Provided customer service protocols to ensure consistent service delivery.
- Resolved billing discrepancies through effective communication with customers and internal teams.
- Developed rapport with customers to maintain relationships, fostering loyalty and repeat business..
- Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
- Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
Education
Bachelor of Science - Nursing
Florida Atlantic University
Boca Raton, FLBBA - International Business
Florida Atlantic University
Boca Raton, FLSkills
- Data Entry
- Attention to detail
- Problem solving
- Customer service
- Time management
- Excellent communication
- Relationship building
- Teamwork and collaboration
- Multitasking and organization
- Speak and understand German
Certification
Basic Life Support certified.
Licensed real estate sales associate.
Licensed private pilot with instrument and commercial ratings.
Timeline
Pet and House Sitter
Rover
10.2023 - Current
Private Duty Nurse
Private Duty Nursing
05.2010 - 06.2023
Registered Nurse
North Ridge Hospital
08.1999 - 03.2008
Customer Service Representative
AT&T
02.1994 - 07.1999
Bachelor of Science - Nursing
Florida Atlantic University
BBA - International Business
Florida Atlantic University