Heidi Hippensteel
Yuma,AZ
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at PetSmart. Skilled in inventory management and staff training, adept at fostering a culture of adaptability and excellence. Demonstrated success in improving operational efficiency and compliance with health and safety standards, ensuring a positive impact on both human and animal care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Manager
The Treehouse Preschool
01.2022 - Current
- Single-handedly performed responsibilities of a Prep cook, Cook, Food runner, Dishwasher, and Custodian of a childcare facility with an average of 100 in daily attendance.
- Completed the weekly grocery order list and prepared meals following a posted 5 week menu cycle.
- Prepared meals for children 6months-11 years while adhering to strict meal patterns provided by the Child and Adult Care Food Program(CACFP)
- Participated in professional development opportunities to stay current with best practices in early childhood education.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Customer Engagement Leader
PetSmart
11.2014 - 11.2021
- Managed a team of pet care specialists responsible for maintaining the health and habitats of the birds, small pets, reptiles, and fish.
- Performed daily tasks on a weekly schedule including but not limited to: animal cycle counts, department supply order, received live animal and food/feeder shipments, habitat planogram resets, department pricing, filing animal sales contracts, determined/organized veterinary care as needed and reporting it through company-specific channels.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Increased repeat business from loyal customers through personalized assistance and transparency.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
Shift Supervisor
Wendy's
04.2011 - 11.2014
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Promoted a positive work culture by encouraging open communication among team members and recognizing accomplishments regularly.
- Ensured compliance with health and safety regulations through regular inspections and staff training sessions on proper food handling procedures.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
High School Diploma -
Cibola High School
Yuma, AZ05.2011
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Training and Development
- Adaptability
- Human and Animal Safety
- Habitat Education
- Medication Administration
- Animal Enrichment
Certification
CPR/First Aid Certification
Food Handler's Card
Arizona Fingerprint Clearance Card
Timeline
Kitchen Manager
The Treehouse Preschool
01.2022 - Current
Customer Engagement Leader
PetSmart
11.2014 - 11.2021
Shift Supervisor
Wendy's
04.2011 - 11.2014
High School Diploma -
Cibola High School
CPR/First Aid Certification
Food Handler's Card
Arizona Fingerprint Clearance Card
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