Heidi Jones
McKinney
Summary
Dynamic retail professional with extensive experience at Eddie Bauer, excelling in sales analysis and customer service. Proven track record in enhancing operational efficiency and driving sales growth through effective team training and visual merchandising. Adept at inventory management and fostering a collaborative environment to achieve performance targets.
Overview
12
12
years of professional experience
Work History
Store Manager
Eddie Bauer
Allen
01.2017 - 01.2026
- Oversaw daily operations ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Managed inventory levels, reducing stock discrepancies through systematic audits.
- Implemented visual merchandising standards to enhance product displays and drive sales.
- Collaborated with corporate teams to execute promotional campaigns effectively.
- Resolved customer issues promptly, enhancing overall shopping experience and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Arabellas
McKinney
01.2014 - 01.2017
- Analyzed sales data to identify trends, adjusting strategies to meet customer demands.
- Led team meetings focusing on performance improvement and operational efficiencies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Talbots
- Assisted in managing daily store operations and maintaining visual merchandising standards.
- Trained new team members on sales techniques and customer service protocols.
- Supported inventory management by coordinating stock replenishment and monitoring product availability.
- Analyzed sales reports to identify trends and recommend actionable strategies for improvement.
- Developed promotional displays to enhance customer engagement and drive sales growth.
- Implemented process improvements that streamlined checkout procedures, enhancing customer satisfaction.
- Mentored junior associates, fostering a collaborative environment focused on achieving performance targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma - Basics
Plano Senior High
Plano, TXCosmetology -
Cosmetology Career Center
Dallas, TXSkills
- Customer service
- Team training
- Sales analysis
- Inventory management
- Visual merchandising
- Staff supervision
- Performance management
- Operational efficiency
- Cash control
- Stock replenishment
- Customer engagement
- Staff management
- Retail operations
- Employee scheduling
- Operations management
- Sales strategies
Websites
Timeline
Store Manager
Eddie Bauer
01.2017 - 01.2026
Store Manager
Arabellas
01.2014 - 01.2017
Assistant Manager
Talbots
High School Diploma - Basics
Plano Senior High
Cosmetology -
Cosmetology Career Center