Summary
Overview
Work History
Education
Skills
Accomplishments
Community Involvement
Timeline
Generic

Heidi J. Pitard

Berlin,MA

Summary

Professional, creative, reliable individual with exceptional business management and customer service skills. Ability to multi task, complete work load in time sensitive, high volume situations, while remaining attentive to detail. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

35
35
years of professional experience

Work History

Floral Designer

Mugford’s Flower Shoppe
Westborough, MA
04.2022 - Current
  • Created unique designs for special occasions such as weddings, birthdays, funerals.
  • Assisted customers with floral selection, design and arrangements.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Health Coach

Taylored Health
Berlin, MA
01.2020 - Current
  • Empowered clients to achieve better health, confidence, and vitality.
  • Educated and supported clients in creating lifelong healthy habits.

Floral Specialist

Sudbury Farms
Sudbury, MA
04.2019 - 01.2022
  • Greeted customers in a friendly manner to ensure satisfaction with their experience.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Tracked stock levels and identified opportunities for replenishment when necessary.
  • Set up colorful and inspiring store displays and arrangements.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Recognized by management for providing exceptional customer service.

Floral Designer

Talvy Florist
Ashland, MA
05.2017 - 01.2019
  • Assisted customers with floral selection, design and arrangements.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Maintained proper storage conditions for all flowers in the shop.
  • Worked effectively in team environments to make the workplace more productive.

Owner/Lead Floral Designer

The Purple Violet
Hudson, MA
07.2013 - 06.2017
  • Set up colorful and inspiring store displays and arrangements.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Updated social media accounts regularly with images of latest creations.
  • Inspected each finished arrangement prior to packaging and delivery.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Handled complaints from unsatisfied customers promptly and professionally.
  • Conducted regular quality checks on incoming shipments of fresh flowers.
  • Ordered supplies from wholesalers to maintain adequate stock levels in the store.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Trained, recruited, and selected shop employees.
  • Analyzed financial statements to identify areas of improvement for cost savings.

Floral Designer

Apple Valley Flower Shoppe
Hudson, MA
12.2001 - 06.2013
  • Processed sales transactions via cash register and telephone orders.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Received deliveries from suppliers and checked quality of product.

Administrative Assistant

Fox Associates
Stow, MA
11.1998 - 10.1999
  • Assisted in the preparation of appraisal reports by gathering relevant data.
  • Inputted data into computer systems for review by appraisers.
  • Maintained organized files of appraisals, reports and documents.
  • Performed administrative duties such as filing, photocopying and scanning documents.
  • Reviewed documentation for accuracy and completeness.

Administrative Assistant

Sudbury Water District
Sudbury, MA
09.1997 - 11.1998
  • Executed clerical tasks, including phone answering.
  • Collected and documented water meter information for billing.
  • Generate quarterly water usage invoices.
  • Generated Title V Certifications.
  • Managed accounts receivable processes.

Buyer

OHM Remediation Services Corp.
Hopkinton, MA
07.1994 - 01.1997
  • Secured competitive bids for goods and services requisitioned by project managers.
  • Procured goods and services for remediation job sites.

Buyer

Sudbury Systems, Inc.
Sudbury, MA
01.1990 - 06.1994
  • Sourced electronic commodities aligned with production needs.
  • Established and maintained relationships with existing vendors.

Education

Paralegal Certificate -

National Academy for Paralegal Studies
Mahwah, NJ

Associate of Science - Criminal Justice Administration

University of New Haven
West Haven, CT

Skills

  • Customer Service Excellence
  • Purchasing
  • POS System Management
  • Vendor relationships
  • Meticulous attention to detail
  • Problem-solving
  • Training and coaching
  • Deadline oriented
  • Data collection
  • Creativity

Accomplishments

Distinguished Alumni

Minuteman Technical High School Hall of Fame, 2016

Community Involvement

Finance Committee Member, Town of Berlin, MA, 07/2024 - Current

Timeline

Floral Designer

Mugford’s Flower Shoppe
04.2022 - Current

Health Coach

Taylored Health
01.2020 - Current

Floral Specialist

Sudbury Farms
04.2019 - 01.2022

Floral Designer

Talvy Florist
05.2017 - 01.2019

Owner/Lead Floral Designer

The Purple Violet
07.2013 - 06.2017

Floral Designer

Apple Valley Flower Shoppe
12.2001 - 06.2013

Administrative Assistant

Fox Associates
11.1998 - 10.1999

Administrative Assistant

Sudbury Water District
09.1997 - 11.1998

Buyer

OHM Remediation Services Corp.
07.1994 - 01.1997

Buyer

Sudbury Systems, Inc.
01.1990 - 06.1994

Paralegal Certificate -

National Academy for Paralegal Studies

Associate of Science - Criminal Justice Administration

University of New Haven

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Heidi J. Pitard