Heidi Kasten
Kingsport,TN
Summary
Dependable Concessions Worker with eye for detail and resilient composure under pressure. Provides exceptional customer service with adept time awareness and problem-solving instincts. Enthusiastically accommodates individual concession requirements through strong attentiveness and professional demeanor. Effective Cashier with exceptional interpersonal skills. Dependable, punctual and works well under pressure. Completed a CNA Licensure with 142 hours of lecture and clinical experience. Did Clinicals at the Bristol Regional Medical Center on 4 east and west. Also worked clinical hours at the Wexford house.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concessions
Kingsport Aquatic Center
07.2022 - Current
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Responded to customer complaints to help resolve issues.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
West Ridge High School
Blountville, TN05.2023
Skills
- Server and Staff Support
- Raw Materials Handling
- Prepare Orders
- Equipment Operation
- Customer Engagement
- Food Running
- Ingredient and Food Preparation
- Working with Teammates
- Quality Assessments
- Sanitizing
Accomplishments
I've completed my first aid certification, CPR certification, and CNA licensure.
Certification
CNA, First Aid, CPR
Cooking, Cleaning, Community Service
I've completed at least 170 hours of service this year with 142 in clinicals through my CNA class and about 30 through key club. I love to cook and I love cleaning and helping others around me.
Timeline
Concessions
Kingsport Aquatic Center
07.2022 - Current
High School Diploma -
West Ridge High School
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