Heidi Kelt
Gastonia,NC
Summary
Looking to continue to learn and enhance my skills by delivering the best possible travel experiences to the clients. By exceeding clients expectations.
Overview
29
29
years of professional experience
Work History
Independent Travel Consultant
Self Employed Services
04.2009 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Which has resulted in clients for over 30 years. This has lead to many referrals for new business.
- Exemplary customer service due to my excellent listening skills and my extensive knowledge of the travel industry.
- Maintained the highest proficiency in coordinating international, domestic and group travel for clients. As well as hotel, meeting space and car rentals needs.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and offering assistance throughout and post trip.
- Advised corporate clients on cost-effective travel solutions while maintaining their company's specific policies and budget constraints.
- Maintained individual and corporate profiles to ensure all their preferences are fulfilled.
- Assist clients with schedule changes and cancellations to minimize travel disruptions. By providing alternate options that would be more suitable to meet their needs.
- Consistently demonstrate strong organizational and time management skills while managing multiple complex travel request.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Independent Consultant
Robinson Travel
01.2007 - 04.2009
- Built a loyal clientele base through consistent delivery of high-quality services and proactive communication.
- Arranged travel accommodations for groups, individuals and executives
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Travel Consultant
Robinson Travel
05.2003 - 01.2007
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Optimized resource allocation by monitoring booking volume and adjusting staff scheduling accordingly.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Office Manager
Rosenbluth International
11.1994 - 05.2003
- Started new on-site with a fortune 500 company.
- Ordered equipment for office. Created over 500 profiles for clients.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Delivered performance reviews, recommending additional training or advancements.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Responsible for 5 locations
Education
High School Diploma -
Edison High School
Edison, NJSkills
- GDS -Sabre and Apollo
- Strong Time Management skills
- Excellent personalization skills with clients
- Strong Problem-solving
Timeline
Independent Travel Consultant
Self Employed Services
04.2009 - Current
Independent Consultant
Robinson Travel
01.2007 - 04.2009
Travel Consultant
Robinson Travel
05.2003 - 01.2007
Office Manager
Rosenbluth International
11.1994 - 05.2003
High School Diploma -
Edison High School
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