Heidi Kim
Lehi,United States
Summary
Motivated retail business professional bringing 20 years of entrepreneurial experience having ranked in the top 5% among the women's apparel and dress category. Encouraging manager and effective analytical problem-solver with talents for team building, leading and motivating as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact individual and company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Developed and maintained a high standard of procurement, merchandising placement, and store branding to target sales and profitability.
Overview
20
20
years of professional experience
Work History
Business Owner/Director of Retail Operations
Urban Wear, Inc.
03.2000 - 03.2020
- Managed day-to-day business retail operations for 3 locations and supervised up to 20 combined team members of sales associates and managers to serve as their main point of contact, support daily performance of current and future staff members, and to provide exceptional customer service.
- Upheld store image standards, merchandise and presentation to achieve targeted productivity, sales and profitability, and customer satisfaction.
- Sourced, interviewed, hired, onboard all new talent to establish and strengthen key internal operations and outline company policies to help maintain staff retention, positive job satisfaction and individual career growth.
- Implemented high-level training, coached, encouraged and motivated staff employees and managers to develop positive relationships and build team culture and successful team performance.
- Enhanced operational efficiency and productivity by holding staff meetings and training regularly, planning and scheduling required staff levels and staff hours to meet the needed support at store location(s).
- Proven record of staff retention by applying professional management skills to meet with each team member and track KPIs. Ensuring their track record establishes individual performance levels that are to the company's level of expectation.
- Reconciled daily receipts, logged and tracked daily, weekly, and monthly sales results, trends, and expenses.
- Successfully created and carried out all in-store events, store and marketing promotion's to increase sales and profit levels.
- Planned, executed, and oversaw all new store location(s), build-outs, set-ups, soft opens, store launches, moves, and closings. Effectively communicated and worked with contractors to meet store opening deadlines.
- Remained up to date on current trends and attended industry trade shows and markets.
Loan Administrative Assistant
Graystone Mortgage
11.1999 - 01.2001
- Teamed with top loan originators to consistently generate a million-dollar pipeline and successfully closed over $500k dollars in loans each month.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Education
Associate of Science - Early Childhood Development
Snow College
Ephraim, UT04.1991
Skills
- Coaching and Mentoring
- Cross-functional Team Coordination
- Employee Motivation & Performance
- Executive Leadership
- Personnel Management
- Retail Industry Experience
- Schedule Management
- Staff Management
- Strategic Planning
- Superior Customer Service
- Team Leadership
- Written & Verbal Communicator
Accomplishments
- Ranked top 3-5 in gross sales for 10 consecutive years in the Women's Apparel category at our flagship location. Competing with over 50+ women's clothing stores in major malls.
- Grossed a modest 6 figure revenue to 7 within 3 years.
- You are our success story and trendsetter", words from the Senior Leasing Director and competitor(s).
- Built a reputable name by providing unmatched customer service and quality merchandise.
- The leader and innovator for trendy fashion that was modest and affordable.
- Fashioned own label and collaborated hand in hand with Apparel Designers.
Languages
Korean
Native or Bilingual
Timeline
Business Owner/Director of Retail Operations
Urban Wear, Inc.
03.2000 - 03.2020
Loan Administrative Assistant
Graystone Mortgage
11.1999 - 01.2001
Associate of Science - Early Childhood Development
Snow College
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