Mark Crowder
Lehi,United States
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Technical Support
SafeStreets USA
01.2022 - Current
- Provide IT support, resolving technical issues for over 200 users, enhancing system reliability
- Maintain network security, preventing data breaches and ensuring compliance with industry standards
- Implement software updates, improving system performance and user satisfaction
- Train staff on new technologies, boosting productivity and reducing downtime
- Monitor system performance, identifying and addressing potential issues before they impact operations.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Planned implementation of network enhancements and upgrades.
Onboarding Specialist
Blue Raven Solar
12.2019 - 03.2020
- Assisted new hires with software setup and login configurations, ensuring smooth onboarding process
- Set up and configured computers for new employees, enhancing operational efficiency
- Troubleshot and resolved office equipment issues, minimizing downtime and maintaining productivity
- Streamlined onboarding by setting up systems, ensuring new hires are operational from day one.
Customer Operations Specialist
Blue Raven Solar
11.2019 - 12.2019
- Supported departments, sales reps, and customers, ensuring a seamless transition to solar energy
- Facilitated interdepartmental coordination, enhancing customer satisfaction and operational efficiency
- Assisted in streamlining processes, contributing to the successful adoption of solar solutions.
Business Advancement Specialist
doTERRA International LLC
04.2017 - 09.2018
- Provided customer service and solutions for US and Canada markets, enhancing customer satisfaction
- Advised members on business strategies and compliance, fostering business growth
- Resolved customer issues efficiently, improving retention rates
- Educated members on company policies, ensuring adherence and reducing compliance issues.
Customer Service Representative
doTERRA International LLC
06.2016 - 04.2017
- Resolved customer issues for Canada and US markets, enhancing satisfaction and retention
- Handled inquiries efficiently, achieving measurable improvements in response times
- Collaborated with team to address complex problems, fostering a supportive environment.
Skills
- Help Desk Support
- Remote Support
- Wireless Networking
- Network Administration
- Hardware Installation
- Desktop support
- Software Installation
- Videoconferencing
- Network diagnostics
- LAN/WAN
Certification
IFT
A+
Working on:
Network+
Security+
JAMF
Timeline
Information Technology Technical Support
SafeStreets USA
01.2022 - Current
Onboarding Specialist
Blue Raven Solar
12.2019 - 03.2020
Customer Operations Specialist
Blue Raven Solar
11.2019 - 12.2019
Business Advancement Specialist
doTERRA International LLC
04.2017 - 09.2018
Customer Service Representative
doTERRA International LLC
06.2016 - 04.2017
IFT
A+
Working on:
Network+
Security+
JAMF