Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Klotz

Houston,TX

Summary

Enthusiastic and reliable employee. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Wait Staff Member

Chapman And Kirby
11.2021 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Created a fun and positive experience for every guest.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Barista

Slowpokes
12.2021 - 05.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.


Education

High School Diploma -

Heights High School
Houston, TX
06.2023

Skills

  • Problem Solver
  • Guest Engagement
  • Food Inspection
  • Safe Food Handling
  • High-Volume Dining
  • Front-Of-House Display Creation
  • Cash Handling
  • Hospitality Service Expertise

Certification

  • TABC Certified
  • Food Handlers Certification

Timeline

Barista

Slowpokes
12.2021 - 05.2023

Wait Staff Member

Chapman And Kirby
11.2021 - Current

High School Diploma -

Heights High School

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Heidi Klotz