Heidi Klotz
Baytown,TX
Summary
Enthusiastic and reliable employee. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Infant/Toddler Teacher
Primrose Schools
12.2023 - 09.2024
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Hostess
Chapman And Kirby
11.2021 - 11.2023
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Waitress
Chapman And Kirby
11.2021 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Barista
Slowpokes
11.2021 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Heights High School
Houston, TX06.2023
Skills
- Observation and assessment
- Classroom organization
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Complex Problem-solving
Certification
- CPR/AED Certification
- First Aid Certification
- Food Handlers Certification
- TABC Certified
Timeline
Infant/Toddler Teacher
Primrose Schools
12.2023 - 09.2024
Hostess
Chapman And Kirby
11.2021 - 11.2023
Waitress
Chapman And Kirby
11.2021 - 11.2023
Barista
Slowpokes
11.2021 - 02.2023
- CPR/AED Certification
- First Aid Certification
- Food Handlers Certification
- TABC Certified
High School Diploma -
Heights High School
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