Isis Munguia Ortiz
Lakeside,CA
Summary
To obtain a full-time position as a Patient Service Representative for Family Health Centers of San Diego. As well as, being able to apply my customer service skills and passion for delivering exceptional experiences to support client needs and ensure customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Infant/Toddler Teacher
Giggles and Smiles Child Care
02.2024 - Current
- Kept records on children, including daily observations and health information
- Responsible for maintaining a safe and welcoming learning environment
- Developed engaging lesson plans promoting cognitive and social growth in toddlers.
- Collaborated with parents to ensure consistent communication regarding child progress and needs.
- Organized classroom environments to facilitate exploration, creativity, and independent play.
Infant Teacher
Kindercare Learning Centers
06.2022 - 02.2024
- Developed and implemented engaging lesson plans tailored to infants' developmental needs.
- Fostered a nurturing environment, promoting social-emotional growth and positive interactions among infants.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Implemented positive reinforcement techniques to promote desirable behavior among infants.
- Organized events and activities that encouraged parent involvement in the classroom community.
Sales Associate
Ross
06.2019 - 06.2022
- Managed inventory processes, ensuring accurate stock levels and timely replenishment.
- Enhanced customer satisfaction through attentive service and personalized shopping experiences.
- Trained new associates on company policies and procedures to maintain operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Hoover High School
06.2016
Bachelor of Arts - Elementary Education
San Diego State University
05.2022
Associate of Science - Social And Behavioral Sciences
Grossmont College
05-2020
Skills
- Observation and assessment
- Progress reporting
- Documentation and record keeping
- Classroom organization
- Social skills development
- Curriculum planning
Certification
CPR/AED
Summary of Qualifications
- Responsible, efficient, and flexible
- Good verbal and written communication skills
- Can work as a team and individually
- Ability to work in a fast-paced environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Infant/Toddler Teacher
Giggles and Smiles Child Care
02.2024 - Current
Infant Teacher
Kindercare Learning Centers
06.2022 - 02.2024
Sales Associate
Ross
06.2019 - 06.2022
High School Diploma -
Hoover High School
Bachelor of Arts - Elementary Education
San Diego State University
Associate of Science - Social And Behavioral Sciences
Grossmont College