Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Lead Teacher
Scribbles & Giggles Child Care
01.2023 - 06.2023
Engaged with children on individual basis to build positive relationships and promote learning.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Gathered materials and resources to prepare for lessons and activities.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Actively encouraged children to develop their communication, problem-solving and social skills.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Established positive relationships with students and families.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Clerical Office Staff Member
Alcona Health Center
06.2022 - 11.2022
Completed clerical tasks such as filing, copying, and distributing mail.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Interacted with customers by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up-to-date.
Delivered clerical support by handling range of routine and special requirements.
Collaborated with various departments to complete assigned tasks.
Assisted with onboarding of new employees.
Reviewed files, records and other documents to obtain information to respond to requests.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Instructional Assistant
Alpena Public Schools
08.2021 - 06.2022
Provided support during classes, group lessons, and classroom activities.
Provided support to help students with special needs learn and grow.
Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
Supported student learning objectives through personalized and small group assistance.
Maintained safety and security by overseeing students in recess environments.
Delivered curriculum in both one-on-one lessons and group learning environments.
Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
Education
High School Diploma -
Alpena High School
Alpena, MI
05.2021
Skills
Behavior Modeling
Lesson Development
Activity Planning
Classroom Management
Student Records Management
Curricula Development
Project Planning
Reading and Writing Support
Effective Communication
Calm and Patient Demeanor
Organized
Critical Thinking
Decision-Making
Timeline
Lead Teacher
Scribbles & Giggles Child Care
01.2023 - 06.2023
Clerical Office Staff Member
Alcona Health Center
06.2022 - 11.2022
Instructional Assistant
Alpena Public Schools
08.2021 - 06.2022
High School Diploma -
Alpena High School
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