HEIDI K. MARTIN
Lancaster,PA
Summary
Conscientious, self-motivated customer service professional with extensive experience in personal and executive assistance. Excels in thoughtful team leadership and in exceeding client expectations generously and efficiently. Reliable and committed to traditional work ethics including undivided attention and unwavering kindness given to clients and team members. Promotes positive and productive relationships with clients, vendors and coworkers.
Overview
24
24
years of professional experience
Work History
Personal Assistant & Senior Care Provider
Independent Contractor
10.2014 - Current
- Enthusiastic and loyal assistant to retiring entrepreneurs
- Experienced in home maintenance, accounting, event planning, public speaking events and travel
- Proficient certified nursing assistant provided invaluable services including healthcare support and residential transitions
Catering Server & Chef's Assistant
Independent Contractor
10.2014 - 12.2018
- Enhanced team success for catered events with Plum Street Gourmet, Food For Thought Catering & Upohar
- Meticulous attention given to presentation and high standards for food safety, professionalism and service quality
Outside Sales Rep
CounterTek
03.2011 - 09.2014
- Excelled in cold-calling and opening accounts for young company. Responsible, as the sole sales rep, for client base increasing 400% within 24 months of hire
- Frequent client visits and personalized customer appreciation methods promoted client loyalty
- Cultivated relationships with vendors, improving margins & company's reputation in the industry
Certified Massage Therapist
Independent Contractor
06.2006 - 03.2011
- Promoted wellness at bed & breakfast, employee appreciation events and women's retreats, in addition to private studio
- Supported director of Lancaster School of Massage as on-call receptionist for student and professional clinics
Server Supervisor
The Cafe @ Ten Thousand Villages
07.2007 - 12.2008
- Improved customer service and team experience by creating operations manual for table service, food prep and server training
- Assisted managers to coordinate and host successful international buffets, festivals & education events
Receptionist, Assistant to Owner
Innkeepers of the Rockies
11.2000 - 04.2002
- Provided exceptional guest service while gaining valuable skills in hospitality with international guests
- Managed phone reservations, guest check-in, office organization and inventory for bed & breakfast and international youth hostel
- Assisted owner to open second location in Idaho Springs, CO
Education
Certification -
Lancaster School of Massage
Lancaster, PA01.2006
Diploma -
Cocalico High School
Denver, PA06-2000
Timeline
Personal Assistant & Senior Care Provider
Independent Contractor
10.2014 - Current
Catering Server & Chef's Assistant
Independent Contractor
10.2014 - 12.2018
Outside Sales Rep
CounterTek
03.2011 - 09.2014
Server Supervisor
The Cafe @ Ten Thousand Villages
07.2007 - 12.2008
Certified Massage Therapist
Independent Contractor
06.2006 - 03.2011
Receptionist, Assistant to Owner
Innkeepers of the Rockies
11.2000 - 04.2002
Certification -
Lancaster School of Massage
Diploma -
Cocalico High School
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