Heidi Knowlton
Zeeland,MI
Summary
Dynamic professional with a proven track record in customer engagement and behavior management, demonstrated at Cherry Republic and Zeeland Public Schools. Excelled in insuring excellent customer satisfaction and creating positive learning environments. Skilled in team leadership and effective communication, ensuring operational excellence and safety. Achievements include significant improvements in classroom management and customer relations.
Overview
28
28
years of professional experience
Work History
Ambassador
Cherry Republic
11.2021 - Current
- Working with the team to make sure the floor is clean,stocked and organized.
- Ensuring the proven process is followed.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Always looking for ways to help improve our store profitability and performance.
- Ensuring that all customers have a good experience when visiting our store.
Behavioral Paraprofessional
Zeeland Public Schools
11.2014 - Current
- Oversaw students with emotional impairment in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Assisting in teaching students how to self regulate their emotions to help create a healthy learning experience.
- Walking into escalated situations and diffusing them by using CPI certification training. I have took many years of training in how to help with crisis interventions.
Production Line Operator/Line Support
Johnson Controls
06.1997 - 01.2009
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problem solving.
- Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operator.
- Responsible for job set up and line stock.
Education
Associate of Business - Business
Baker College
Muskegon, MI06-2002
Skills
- Customer engagement
- Behavior management
- Team management
- Effective communication
- Calm and patient demeanor
- Product recommendations
Timeline
Ambassador
Cherry Republic
11.2021 - Current
Behavioral Paraprofessional
Zeeland Public Schools
11.2014 - Current
Production Line Operator/Line Support
Johnson Controls
06.1997 - 01.2009
Associate of Business - Business
Baker College
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