Heidi Krouskup
Glendale ,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. High-energy, possessing strong knowledge and exceptional customer service skills looking to take on new challenges in role with terrific company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Desert Ridge Outpatient Surgery
02.2023 - Current
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated verification and authorization status updates with Management & Scheduling department to facilitate decision-making for patient admissions and insurance coverage.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers and patients to discuss policies and individual benefits.
- Posted payments to accounts and maintained records.
Patient Care Coordinator and Procedure Specialist
Advanced Spine and Pain
02.2021 - 01.2023
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and surgical procedures and filed medical records.
- Trained new staff on filing, phone etiquette, scheduling, and other office duties.
Medical Scheduler and Referral Coordinator
Core Institute
08.2020 - 02.2021
- Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Prepared and processed patient referrals and transfer requests.
- Followed up with patients to reschedule missed appointments.
Ophthalmic Medical Technician
Dr Ken Factor & Associates
10.2006 - 06.2020
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Front Desk and Back Office Operations.
- Ordering of all Supplies
- Insurance verification, billing, and Referral Specialist
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Sales Consultant
Pure Romance
04.2009 - 08.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge
- Helped customers complete purchases, Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained organized, presentable merchandise to drive continuous sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Certified Medical Assisting - Medical Assisting And Coding
The Bryman School - Tempe
Tempe, AZ11.2009
Associate of Science - Psychology
Glendale Community College
Glendale, AZ12.2008
Associate of Arts - Human Services
University of Phoenix
Tempe, AZ12.2004
High School Diploma -
Deer Valley High School
Glendale, AZ05.1998
Skills
- Medical Terminology
- Customer Service
- Exceptional skills in multitasking and organization
- Proficient in computer systems including: Microsoft Word, Excel, PowerPoint, Outlook, Access, Citrix, OfficeMate, Eyefinity, Aprima, NextGen, Advantix
- Types 60 wpm and 10 key efficient
- Medical, Administrative, Retail Operations
- Leadership
- HIPAA compliance
Certification
- NCLE - National Contact Lens Examiners
- LMT - Licensed Massage Therapist
- CMAA - Certified Medical Administrative Assistant
- First Aid/CPR
Timeline
Insurance Verification Specialist
Desert Ridge Outpatient Surgery
02.2023 - Current
Patient Care Coordinator and Procedure Specialist
Advanced Spine and Pain
02.2021 - 01.2023
Medical Scheduler and Referral Coordinator
Core Institute
08.2020 - 02.2021
Sales Consultant
Pure Romance
04.2009 - 08.2012
Ophthalmic Medical Technician
Dr Ken Factor & Associates
10.2006 - 06.2020
Certified Medical Assisting - Medical Assisting And Coding
The Bryman School - Tempe
Associate of Science - Psychology
Glendale Community College
Associate of Arts - Human Services
University of Phoenix
High School Diploma -
Deer Valley High School
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