Taylor Roach
North Augusta,SC
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Augusta Oncology Associates
North Augusta, SC
03.2025 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
Office Coordinator
BenchMark Physical Therapy
Augusta, GA
01.2022 - 01.2025
- Welcomed all visitors to the clinic with a friendly demeanor.
- Coordinates new referrals received via fax and telephone from patients and physician offices.
- Confirms insurance coverage for patients.
- Processes patient transactions efficiently.
- Maintains a neat and structured front office environment.
Server
Rhineharts Oyster Bar
Augusta, GA
08.2016 - 08.2023
- Created a friendly atmosphere by engaging with everyone entering the establishment.
- Maintained high standards in customer interactions.
- Employs effective time management to ensure task completion.
- Maintain customer significance alongside multitasking efficiently.
- Collaborated with team members to ensure exceptional customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Certification Program - Medical Billing & Coding
Purdue University
06.2021
Bachelor of Exercise Science - Physiology of Muscular Activity
UNIVERSITY OF SOUTH CAROLINA
Columbia, SC06.2016
Skills
- Microsoft Office
- Customer Service (10 years)
- POS
- Sales
- Organizational Skills
- Physiology Knowledge
- Anatomy Knowledge
- CPT Coding
- Medical Terminology
- Serving Experience
- ICD-10
- Medical Records
- Medical Coding
- Transcription
- Insurance Verification
- Medical Office Experience
- EMR Systems
- Data Entry
- Patient Care
- HIPAA
- Medical Scheduling
- Front desk
- Typing
- ICD Coding
- HIPAA compliance
- Insurance coverage verification
- Patient confidentiality
- Attention to detail
- Communication and interpersonal skills
- Electronic medical records
- Medical billing
- Coordination and scheduling
- Coverage and authorizations
- Patient contact
- Medical terminology
Certification
- Medical Coding and Billing specialist
LNGG
English (fluent)
Spanish (basic)
Additional Information
- Skills Language: English (fluent), Spanish (basic)
- Computer: Proficient in Excel, Word, Access, PowerPoint
Timeline
Insurance Verification Specialist
Augusta Oncology Associates
03.2025 - Current
Office Coordinator
BenchMark Physical Therapy
01.2022 - 01.2025
Server
Rhineharts Oyster Bar
08.2016 - 08.2023
Certification Program - Medical Billing & Coding
Purdue University
Bachelor of Exercise Science - Physiology of Muscular Activity
UNIVERSITY OF SOUTH CAROLINA