Heidi Lagrone
Little Rock,AR
Summary
Dynamic leader with a proven track record at MidSouth Orthopedics, adept in strategic planning and cross-functional teamwork. Excelled in staff development and business administration, enhancing operational efficiency and customer satisfaction. Skillfully managed resources to help with government regulations, demonstrating exceptional problem-solving and team leadership capabilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Medical Education Manager
MidSouth Orthopedics
04.2017 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed 54 Sales Representatives in two states, coordinated with state and federal compliance guidelines.
- Covered three medical schools in two states.
Teacher
Baptist Prepatory School
08.2013 - 06.2017
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers, and course work.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Taught K-5 through 6th grade Spanish. As well as, teaching at the high school level.
Operating Room Assistant
St. Edwards Mercy Medical
08.1999 - 03.2007
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Oversaw proper handling of specimens and cultures, complying with prescribed hospital procedure and OSHA regulations.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
- Confirmed presence of required medical equipment prior to scheduled appointments.
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
- Verified compliance with sterile field protocols, immediately reporting breaches to OR supervisor during procedures.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
- Opened and distributed sterile supplies during medical procedures.
- Passed instruments and other sterile supplies to surgeons.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Participated in OR quality initiatives, providing constructive feedback to enhance future performance.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Maintained OSHA and Federal Safety guidelines
Education
Master of Arts - Signal/Geospatial Intelligence
University of Central Arkansas
Conway, ARBachelor of Arts - History/Geography/Secondary Education
University of Arkansas
Little Rock, AR05.2013
Skills
- Business Administration
- Performance Management
- Expense Tracking
- Contract Management
- Policy Implementation
- Staff Development
- Strategic Planning
- Financial Management
- Workforce Management
- Cross-Functional Teamwork
- Complex Problem-Solving
- Expectation setting
- Staff Training and Development
- Customer Relationship Management (CRM)
- Time Management
- Verbal and written communication
- Team Leadership
Timeline
Medical Education Manager
MidSouth Orthopedics
04.2017 - Current
Teacher
Baptist Prepatory School
08.2013 - 06.2017
Operating Room Assistant
St. Edwards Mercy Medical
08.1999 - 03.2007
Master of Arts - Signal/Geospatial Intelligence
University of Central Arkansas
Bachelor of Arts - History/Geography/Secondary Education
University of Arkansas
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