Heidi Lauenstein
Beatrice,NE
Summary
I am a detail-driven operational leader with deep expertise in value-based care, regulatory compliance, and multi payer value-based care payment models. I excel at translating complex federal and state program requirements into efficient processes, driving cross-functional alignment, and ensuring measurable performance across population health initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Member Engagement Manager
Bryan Health Connect
Lincoln, NE
04.2025 - Current
- Serves as senior expert in value-based performance improvement, and driving strategic initiatives.
- Cultivates strong relationships with leadership and operational teams for membership growth.
- Ensures steady performance and growth of beneficiaries and associated costs across multiple payer contracts including Medicare, Medicare Advantage, Commercial and Medicaid.
- Facilitates cross-functional meetings to align project objectives and deliverables.
Value Based Care Operations Manager
Bryan Health Connect
Lincoln, Nebraska
02.2024 - 04.2025
- Developed and implemented training programs to enhance employee skills and foster professional growth.
- Facilitated stakeholder communication to ensure transparency and alignment on project objectives and outcomes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Maintained and led MSSP reporting, ACO webpage, compliance program, and waivers programs.
Population Health Quality Improvement Advisor
Bryan Health Connect
Lincoln, Nebraska
12.2020 - 02.2024
- Engaged with providers and healthcare teams to improve healthcare quality and consumer engagement.
- Established relationships and acted as a trusted resource for members to advance clinical priorities related to value-based contracts.
- Use of data analytics to drive change and quality improvement activites.
Education
Master of Science - Nursing
Nebraska Wesleyan University
Lincoln, NE05-2023
Master of Arts - Business
Nebraska Wesleyan University
Lincoln, NE05-2023
Skills
- Value-based performance
- Data analytics
- Stakeholder engagement
- Project management
- Compliance monitoring
- Customer relationship management
Certification
Registered Nurse
Timeline
Senior Member Engagement Manager
Bryan Health Connect
04.2025 - Current
Value Based Care Operations Manager
Bryan Health Connect
02.2024 - 04.2025
Population Health Quality Improvement Advisor
Bryan Health Connect
12.2020 - 02.2024
Master of Science - Nursing
Nebraska Wesleyan University
Master of Arts - Business
Nebraska Wesleyan University