Heidi Lopez
Clovis
Summary
Dedicated Senior Service Agent with expertise in shipping processes and FedEx software. Proven ability to resolve customer inquiries efficiently, ensuring exceptional service and satisfaction. Results-driven professional with a strong background in shipping logistics and situation management. Skilled in package tracking and relationship management, consistently maintaining composure in high-pressure environments to enhance customer experience.
Overview
23
23
years of professional experience
Work History
Senior Service Agent
FedEx
Clovis
02.2024 - Current
- Processed shipping requests using FedEx software systems with precision.
- Assisted customers with package tracking and delivery inquiries efficiently.
- Maintained comprehensive knowledge of shipping regulations and available services.
- Remained calm and professional during high-pressure situations, diffusing tensions effectively.
- Utilized job-related software to track package movement and communicated updates via email.
- Conducted daily closing procedures for station operations.
- Handled customer package research to resolve issues promptly.
Caregiver
Veterans Administration
Clovis
04.2003 - Current
- Facilitated daily living activities and personal care routines for clients.
- Administered medications according to prescribed schedules and guidelines.
- Coordinated transportation for clients to medical appointments and social activities.
- Encouraged client engagement in recreational activities to enhance mental stimulation.
- Maintained accurate records of services, medication administration, and client condition changes.
- Collaborated with clinical staff to support therapeutic and behavioral plans.
Education
Some College (No Degree) - General Studies
Clovis Community College
Clovis, New Mexico, NMSkills
- Shipping processes and FedEx software
- Package tracking and situation management
- Customer inquiries and relationship management
- Customer service excellence
Timeline
Senior Service Agent
FedEx
02.2024 - Current
Caregiver
Veterans Administration
04.2003 - Current
Some College (No Degree) - General Studies
Clovis Community College