Heidi Lueddecke
Chino,CA
Summary
Insightful Manager with experience and passion directing and improving operations through efficient, and effective employee motivational strategies. Proficient in best practices, time-efficiency, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Manager
Sherman's Bookstore
03.2023 - 03.2026
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Approved time records and time-off requests and submitted payroll reports to ADP.
- Handled employee scheduling and coverage needs during business hours.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Front End Supervisor
Shaws Market
03.2022 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Barista
Dunkin' Donuts
07.2019 - 10.2019
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Homeschooled
Waldoboro, MECollege Diploma For Complete Makeup Artist Program - Makeup And Art
CMU
Toronto, Canada04-2024
Skills
- Business administration
- Budget control
- Cross-functional team management
- Decision-making
- Documentation and reporting
- Complex Problem-solving
- Schedule preparation
- Time management
- Data analysis
- Coaching and mentoring
Timeline
Manager
Sherman's Bookstore
03.2023 - 03.2026
Front End Supervisor
Shaws Market
03.2022 - 02.2023
Barista
Dunkin' Donuts
07.2019 - 10.2019
High School Diploma -
Homeschooled
College Diploma For Complete Makeup Artist Program - Makeup And Art
CMU