Heidi Lundgren
La Mesa,CA
Summary
Dedicated and experienced Technician with a passion for providing high-quality care to animals and accurate lab results. Skilled in handling and restraining pets, assisting with medical procedures, maintaining organized workspaces, and adhering to protocols and test procedures.
Overview
5
5
years of professional experience
Work History
Lab Technician
Zoetis Reference Laboratories
08.2024 - Current
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed routine maintenance on laboratory machines.
- Performed hematology tests, checking for clots and creating blood smears
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
Veterinary Assistant
Banfield Pet Hospital
11.2023 - Current
- Administer medication and vaccines to animals as prescribed
- Prepared patients for radiographs, surgeries, and other procedures
- Cleaned treatment areas, examination rooms and laboratories
- Restrained animal's using compassionate techniques to prevent harm to pets or staff
- Assisted in euthanasia procedures
- Conducted inventory assessments and ordered supplies as needed to maintain clinic operations
- Informed clients about preventive care, pet health needs and pet insurance
- Prepared samples for laboratory testing, such as drawing blood or collecting urine or fecal specimens
Client Service Coordinator
Banfield Pet Hospital
03.2023 - 12.2023
- Maintained meticulous electronic and physical filing systems with clients' records
- Developed strong relationships with clients through genuine empathy and excellent communication skills
- Provided accurate, timely information to clients via phone, email, or chat
- Prepared and processed new business paperwork
- Investigated customer complaints, identifying and changing processes to remove faults
- Documented incoming calls, outgoing calls and special actions in detail in CRM software
- Collaborated with team members to improve processes
- Determined charges for services requested, collected deposits and payments, or arranged for billing
Equine Farm Hand
Pepper Creek Equine Center
06.2020 - 09.2022
- Oversaw feeding, watering and health monitoring of horses, prioritizing health and wellness
- Maintained clean, neat, and hazard-free facilities
- Provided treatment for minor horse injuries
- Received training directives from horse and stable owners and provided oral reports of horse progress towards training objectives
- Rode horses in exercise sessions and provided feedback on performance
- Fit gear for horses and specific riders
- Talked to or interacted with animals to increase familiarity with human voices or contact
Volunteer Horse Rider/Barn Worker
Cornerstone Therapeutic Riding Center
06.2019 - 08.2019
- Rotated animals between turnout areas to provide opportunity for exercise
- Led daily exercises for horses and assessed behaviors and correct problems early
- Monitored horses health and status before use in therapeutic riding program
Education
BACHELOR OF SCIENCE - BIOLOGY/ZOOLOGY
San Diego State University
ASSOCIATE OF SCIENCE - BIOLOGY
Grossmont College
HIGH SCHOOL DIPLOMA -
Ramona High School
Skills
- Equine / Animal
- Task Initiative
- Verbal and Written Communication
- Team Development
- Understanding
- Technical aptitude
References
- Rachael Buthorne, Coworker at Banfield Pet Hospital, (808) 451-6552
- Allison Ramirez, Coworker at Banfield Pet Hospital, (760) 562-2444
- Dr. Kelly Min, Boss and coworker at Banfield Pet Hospital, (501) 749-2996
Timeline
Lab Technician
Zoetis Reference Laboratories
08.2024 - Current
Veterinary Assistant
Banfield Pet Hospital
11.2023 - Current
Client Service Coordinator
Banfield Pet Hospital
03.2023 - 12.2023
Equine Farm Hand
Pepper Creek Equine Center
06.2020 - 09.2022
Volunteer Horse Rider/Barn Worker
Cornerstone Therapeutic Riding Center
06.2019 - 08.2019
ASSOCIATE OF SCIENCE - BIOLOGY
Grossmont College
HIGH SCHOOL DIPLOMA -
Ramona High School
BACHELOR OF SCIENCE - BIOLOGY/ZOOLOGY
San Diego State University
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