Heidi Lynn Frie
Knoxville,TN
Summary
Dynamic Professional Assistant with a proven track record of enhancing operational efficiency and boosting productivity across multiple organizations, including Trafalgar Asset Corp, 326 LLC, and Robert Anthony Holdings. Expertise in travel administration and conflict resolution has facilitated successful leadership of clerical teams to streamline office management processes. Key contributions include driving a 20% sales increase through targeted staff training and strategic event planning initiatives. Adept at managing complex schedules, organizing projects, and providing exceptional administrative support to executive leadership, ensuring seamless operations and optimal performance.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
Private Practice
01.2020 - 01.2026
- Facilitated direct support for individuals with disabilities to enhance independence and promote personal growth.
- Coordinated assistance with daily living activities, ensuring respect for client dignity and enhancement of life quality.
- Assessed client requirements and preferences to create and implement customized care plans.
- Coordinated efforts with diverse teams to ensure effective support services for optimal patient outcomes.
Executive Assistant to Chairmen, CEO
Robert Anthony Holdings
12.2015 - 12.2022
- Company Overview: Formally Robert Anthony Consulting Services
- Conserved CEO’s time by researching and routing correspondence, drafting letters, analyzing information and initiating communication.
- Maintained CEO’s appointment schedule by planning travel arrangements, scheduling meetings, and conferences.
- Welcomed guests and clients, keeping the operations confidential.
- Prepared reports by collecting and analyzing information.
- Orchestrated a team of clerical staff which worked to uphold the system that was personally developed.
- Completed projects by assigning work to clerical staff and following up on results.
- Responsible for entire office inventory and budgeting.
- Coordinated with accounting to prepare weekly financials, payroll, electronic wire transfers and checks.
Executive Assistant, Bar Management
326 LLC
05.2010 - 12.2015
- Assisted the CEO in conducting market research to learn current trends to perform sales activities accordingly.
- Effectively communicated with our employees and upper management to ensure complete customer care and satisfaction.
- Schedule calendars for employees and upper management.
- Promoting and hosting new and reoccurring public and private events.
- Responsible for scheduling new inventory and organizing existing inventory.
- Conducted effective staff training on new product that increased sales 20%.
Executive Assistant
Trafalgar Asset Corp
12.2002 - 12.2009
- Managed all personal and operational objectives for the owner/president overseeing all commercial and residential buildings in the South Florida region.
- Established rental rates by surveying local rates, calculated overhead costs, depreciation, taxes, profit and loss.
- Procured tenants by advertising vacancies, obtaining referrals from current tenants.
- Contract management with tenants negotiating leases and collecting deposits.
- Overseeing the resolution of tenant complaints, enforcement of occupancy rules and planning renovations.
Education
Associates - Business
Penn Foster
Real Estate -
FLCAA
FloridaBusiness Associates Degree -
West Los Angeles College
Los Angeles, CAAssociates Degree - Certified/Licensed Sports Therapist, Neuromuscular Massage Therapist, National Certification
FCNH
Ft Lauderdale, FLSkills
- Effective verbal communication
- Document management
- Travel planning support
- Detail-oriented approach
- Administrative coordination
- Invoice management
- Team leadership
- Social media oversight
- Client support
- Coordinating events
- Effective conflict resolution
- Effective time management
- Cost management
- Scheduling appointments
- Courteous phone handling
- Time allocation planning
- Effective communicator
- Keen eye for detail
Timeline
Direct Support Professional
Private Practice
01.2020 - 01.2026
Executive Assistant to Chairmen, CEO
Robert Anthony Holdings
12.2015 - 12.2022
Executive Assistant, Bar Management
326 LLC
05.2010 - 12.2015
Executive Assistant
Trafalgar Asset Corp
12.2002 - 12.2009
Real Estate -
FLCAA
Business Associates Degree -
West Los Angeles College
Associates Degree - Certified/Licensed Sports Therapist, Neuromuscular Massage Therapist, National Certification
FCNH
Associates - Business
Penn Foster