Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

Nancy M Musasia

Piscataway,NJ

Summary

Skilled in behavioral intervention and teamwork, significantly enhanced client well-being and safety at Anderson Center For Autism. Leveraging empathy, adaptability, and effective communication, fostering positive relationships and improved patient outcomes, demonstrating a commitment to excellence and compassionate care.

Overview

25
25
years of professional experience

Work History

Direct Support Professional

Anderson Center For Autism
Staatsburg, New York
08.2023 - Current
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Encourage and support individuals to develop skills, make choices, and take control of their lives.
  • Foster positive relationships with the individuals they support, their families, and other caregivers.
  • Offer emotional support, empathy, and understanding to help individuals manage stress, anxiety, or other emotional challenges.
  • Monitor and support individuals' physical and mental health, ensuring their safety and well-being.
  • Maintained clean and well-organized environment for individual happiness and safety.
  • Monitored individuals' well-being, safety, and comfort under physician direction.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Enhanced individual well-being by supporting participation in recreational activities.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Obtained sources of entertainment for individuals to provide full, enjoyable daily activities.
  • Assisted in planning and implementing recreational activities for participants.

Caregiver

Nurse's Touch Adult Family Home
Spokane, Washington
01.2023 - 07.2023
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Coordinated transportation services for clients when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Caregiver

Empowering Adult Family Home
Spokane, Washington
01.2022 - 12.2022
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Provided emotional support to clients during difficult times.
  • Recorded client status progress and challenges in logbooks and reports.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored health and well-being of clients and reported significant health changes.
  • Laundered clothing and bedding to prevent infection.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.

Customer Service Representative

Kenya Airways
NAIROBI, KENYA
07.2000 - 09.2012
  • Performed check-in procedures for both domestic and international flights.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Printed itineraries and tickets for passengers each day.
  • Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Filed reports of passenger complaints or incidents that occurred during travel process.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Maintained accurate records of customer interactions and transactions.
  • Monitored security checkpoints to ensure safety of passengers and staff members alike.
  • Checked luggage for proper weight distribution according to aircraft specifications.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Greeted passengers and provided information about departure and arrival times.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Followed company policies and procedures related to customer service operations at all times.
  • Coordinated with ground crew personnel on arrival and departure procedures for each flight.
  • Prepared daily activity reports detailing customer service issues encountered during shift.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Some College (No Degree) - Tourism And Travel Management

Career Training Center
Nairobi.KE
12-2000

Skills

  • Effective verbal and non-verbal communication is essential to understand and respond to individual needs
  • Empathy and Compassion
  • Patience and Flexibility
  • Problem solving
  • Teamwork and collaboration
  • Documentation
  • Adaptability and Resilience
  • Behavioral intervention

References

Mary Ayieko Owour

Anderson Center for Autism,NY

+1(845)3920735


Alice Nakinai

Nurse's touch Adult family Home.WA

+1(425)3262104


Education and Training

other

Timeline

Direct Support Professional

Anderson Center For Autism
08.2023 - Current

Caregiver

Nurse's Touch Adult Family Home
01.2023 - 07.2023

Caregiver

Empowering Adult Family Home
01.2022 - 12.2022

Customer Service Representative

Kenya Airways
07.2000 - 09.2012

Some College (No Degree) - Tourism And Travel Management

Career Training Center

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