Summary
Overview
Work History
Education
Skills
College Related Activities
High School Studies
High School Related Activities
Athletics
Community Work
Honors And Organizations
Timeline
Generic

Heidi Martinez

Summary

A highly driven individual with a wealth of expertise providing customer service to people of all ages. A candidate who is reliable and well-organized, skilled at handling several tasks at once while maintaining a positive attitude. An individual who's ready to accept greater responsibilities to achieve team goals.

Overview

4
4
years of professional experience

Work History

Manager

Chipotle Mexican Grill
06.2020 - Current
  • Managed multiple moving parts of the restaurant and learned time management and delegation skills
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Volunteer

Down By The Border
09.2023 - 12.2023
  • Enhanced community engagement by leading outreach events.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Facilitated community outreach to expand participation and support.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

Manager

Laurita's Mexican Restaurant
01.2020 - 04.2022


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Bachelor of Science - Exercise Science

Texas State University
San Marcos, TX

Bachelor of Science - Kinesiology

University of Texas At Rio Grande Valley
Brownsville, TX
12.2023

High School Diploma -

Veterans Memorial Early College High School
Brownsville, TX
06.2020

Skills

  • Community Engagement
  • Volunteer Recruitment
  • Computer Skills
  • Flexible Schedule
  • Fundraising
  • Bilingual Expertise
  • Social Media Management
  • Community Service
  • Event Planning
  • Positive Attitude
  • Teamwork and Collaboration
  • First aid knowledge
  • Effective communication
  • Computer literacy
  • Active listening
  • Time management
  • Problem-solving abilities

College Related Activities

  • UTRGV Exercise and Sports Science Club, 2022-01-01, True
  • Texas State Quidditch, 2020-01-01, 2021-12-31
  • Historian at Jackson dorm hall, 2020-01-01, 2021-12-31

High School Studies

  • Dual Enrollment Composition II, 2019-01-01, 2020-12-31
  • Dual Enrollment Government, 2019-01-01, 2020-12-31
  • Dual Enrollment Economics, 2019-01-01, 2020-12-31
  • Dual Enrollment Music Appreciation, 2019-01-01, 2020-12-31
  • Dual Enrollment Composition I, 2018-01-01, 2019-12-31
  • Dual Enrollment U.S. History, 2018-01-01, 2019-12-31
  • Dual Enrollment Psychology, 2018-01-01, 2019-12-31
  • Dual Enrollment Sociology, 2018-01-01, 2019-12-31
  • Advanced Placement World History, 2017-01-01, 2018-12-31
  • Dual Speech, 2017-01-01, 2018-12-31

High School Related Activities

  • Member of Estudiantina, 2019-01-01, 2020-12-31, Participate in music competitions and sing to the elderly and kids
  • Member of CSI Skills USA, 2018-01-01, 2019-12-31, Compete in Criminal Science Investigation
  • Member of the National Honors Society, 2018-01-01, 2020-12-31, Maintain a great GPA, volunteer at events, and achieve community service hours
  • Historian of Class of 2020, 2018-01-01, 2020-12-31, Take pictures of other members at festivals and meetings
  • Student Trainer, 2017-01-01, 2020-12-31, Assist Athletic Trainers in taking care of student-athletes
  • Member of Book Club, 2016-01-01, 2020-12-31, Donate canned food to help the less fortunate, read books, and answer questions
  • Activities Director of Class of 2020, 2016-01-01, 2017-12-31, Set up volunteering hours and come up with fundraising ideas

Athletics

Varsity softball team, 2017-01-01, 2019-12-31, Third baseman and backup catcher

Community Work

  • Brownsville Children's Museum, 2018-01-01, 2019-12-31, Entertain kids through face paint, chalk drawing, hide and seek, and playdough, Clean assigned area, Take care of children while their parents pick them up
  • Brownsville Nursing and Rehabilitation Center, 2017-01-01, 2020-12-31, Entertain elders through activities like bingo, conversations, nail painting, and hair combing

Honors And Organizations

  • Alpha Lambda Delta (National Honor Society for College students), 2021-01-01, True
  • Dean's List, 2020-01-01, True
  • High School National Honors Society, 2018-01-01, 2020-12-31

Timeline

Volunteer

Down By The Border
09.2023 - 12.2023

Manager

Chipotle Mexican Grill
06.2020 - Current

Manager

Laurita's Mexican Restaurant
01.2020 - 04.2022

Bachelor of Science - Exercise Science

Texas State University

Bachelor of Science - Kinesiology

University of Texas At Rio Grande Valley

High School Diploma -

Veterans Memorial Early College High School

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Heidi Martinez